Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jordan Ratumu

Officer,VIC

Summary

An outgoing worker with background in food service settings and retail. Jordan prides himself on his proven record of boosting sales and customer loyalty through individualized service. A resourceful individual who is skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

6
6
years of professional experience

Work History

Memberline Consultant

RACV
07.2023 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold RACV emergency products to new and existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Sales Assistant

Platypus Shoes
11.2022 - 06.2023
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.

Barista

Flavours Patisserie
08.2022 - 11.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Cafe Manager

15GramsEsspresso
03.2022 - 08.2022
  • Kept cafe in full compliance with health code standards.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Increased customer engagement through social media.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Crew Trainer

McDonald's
08.2020 - 02.2022
  • Trained and mentored over twenty new personnel hired to fulfill various roles.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules and interactive learning.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.

Theatre Performer

Several Companies
08.2018 - Current
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.


Education

Bachelor of Psychological Science -

Swinburne University of Technology
Melbourne, VIC
12.2026

High School Diploma -

Salesian College
Chadstone, VIC
11.2021

Skills

  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Merchandise Recommendations
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Issue Resolution
  • Client rapport

Additional Information

Reference: Sarah Wilson (Platypus Store Manager) 0432 762 285

Timeline

Memberline Consultant

RACV
07.2023 - Current

Sales Assistant

Platypus Shoes
11.2022 - 06.2023

Barista

Flavours Patisserie
08.2022 - 11.2022

Cafe Manager

15GramsEsspresso
03.2022 - 08.2022

Crew Trainer

McDonald's
08.2020 - 02.2022

Theatre Performer

Several Companies
08.2018 - Current

Bachelor of Psychological Science -

Swinburne University of Technology

High School Diploma -

Salesian College

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Jordan Ratumu