James Ferella
Hinchinbrook,NSW
Summary
Dear whom it may concern,
I am currently seeking employment in the respected industry. I am a hardworking and driven potential employee. My attitude and beliefs are what would make me a successful candidate for your business, I have great interpersonal skills, a pleasant demeanour, and an understanding of good customer service.
My goals and visions are very important to me to achieve my future ambitions within my working career. I would like to apply for this position to gain not only further experience in the workforce but to improve myself as an individual. I intend to put maximum effort into any task and roles that are given to me, and I am willing to learn and implement any skills I have obtained through my previous employment roles and the qualifications I have achieved.
I am energetic and excited to prove myself as a valuable employee and am looking forward to starting my career with your company, if possible, hopefully, to become a long-term employee as I am a strong believer in stability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Ray White Real Estate
2022.06 - 2023.10
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
Customer Service Representative
Woolworths Supermarket
2021.06 - 2022.06
- Handled customer inquiries and suggestions courteously and professionally.
- Trained staff on operating procedures and company services.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bartender
RASHAYS
2020.11 - 2021.11
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Foreman
Carpentry Plumbing
2019.03 - 2020.03
- Inspected completed work to verify quality standards and compliance with criteria.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Education
Certificate IV in Real Estate Practice - Property
Real Coach NSW
Pyrmont, NSW11.2023
Certificate of Registration - Property
Real Estate Institute
Pyrmont, NSW05.2022
Diploma - Business
Western Sydney University
Bankstown, NSW03.2021
High School Diploma -
Good Samaritan Catholic College
Hinchinbrook, NSW11.2017
Skills
- Property Listing Management
- Customer Service
- Decision-Making
- Lead Conversion
- Residential Real Estate
- Appraisals
- Cold Calling
- Product Knowledge
- Conflict Resolution
- Event Planning
Certification
- Certificate IV in Real Estate Practice
- Statement of Attainment, Real Estate Institute NSW
- First Aid Certificate, Service NSW
- Responsible Service of Alcohol, TAFE NSW
References
Daniel Moro - Ray White Narellan
Ph: 0428-214-521
Tony Corelli - Woolworth's Group Limited
Ph: 0411-320-099
Michael Ferella - Momenta Advisors
Ph: 0414-676-797
Kimberly Myles - Woolworth's Supermarket
Ph: 0412-407-080
Timeline
Sales Associate
Ray White Real Estate
2022.06 - 2023.10
Customer Service Representative
Woolworths Supermarket
2021.06 - 2022.06
Bartender
RASHAYS
2020.11 - 2021.11
Foreman
Carpentry Plumbing
2019.03 - 2020.03
Certificate IV in Real Estate Practice - Property
Real Coach NSW
Certificate of Registration - Property
Real Estate Institute
Diploma - Business
Western Sydney University
High School Diploma -
Good Samaritan Catholic College
- Certificate IV in Real Estate Practice
- Statement of Attainment, Real Estate Institute NSW
- First Aid Certificate, Service NSW
- Responsible Service of Alcohol, TAFE NSW
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