Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

JAMES PATERSON

Mooroopna,VIC

Summary

Dynamic professional with a proven track record at Muddy River Agricultural, excelling in customer service and technical troubleshooting. Adept at delivering tailored solutions and fostering strong relationships, I consistently enhance team performance and drive customer satisfaction. My attention to detail and critical thinking skills have led to innovative improvements in sales and service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Parts Interpreter

Muddy River Agricultural
Mooroopna, VIC
12.2021 - Current
  • Resolved complex issues through creative problem-solving techniques to enhance customer satisfaction.
  • Identified customer needs to deliver customized solutions promptly.
  • Delivered exceptional service during face-to-face and phone interactions.
  • Fostered a collaborative work environment to support colleagues' productivity.
  • Operated machinery and tools safely and efficiently.
  • Utilized technical skills to troubleshoot issues and implement effective solutions.
  • Contributed innovative ideas that improved team performance and outcomes.
  • Conducted training sessions for new sales representatives on effective techniques.
  • Used diverse sales techniques and persuasive approach to maximize sales success.
  • Directed sales force in achieving daily, monthly, and annual sales goals.

Warehouse Assistant

JB HIFI
Shepparton, VIC
04.2021 - 11.2021
  • Processed incoming orders with meticulous attention to detail for accuracy.
  • Packaged goods for shipment, ensuring proper labeling and documentation.
  • Coordinated with various departments to align product delivery schedules.

Sales Assistant

First Choice Liquor
Shepparton, VUC
01.2020 - 01.2021
  • Processed orders accurately and efficiently using a POS system.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Provided excellent customer service to clients in person and over the phone.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.

Removalist/Furniture Delivery

Get the Ranga
Shepparton, VIC
01.2019 - 01.2020
  • Facilitated communication between customers and 3+ stores to ensure timely deliveries.
  • Executed delivery, assembly, and installation of various furniture types.
  • Managed route planning and logistics for efficient operations.
  • Resolved on-site issues for customers to enhance service quality.
  • Physically loaded goods onto trucks to prepare for transportation.

Owner/Personal Trainer

Supplements AU
Albury, NSW
01.2014 - 01.2018
  • Collaborated with diverse clients to establish personalized fitness goals and training programs.
  • Managed online store operations, overseeing stock management and processing 50 to 100 orders weekly.
  • Handled customer inquiries and facilitated international ordering, ensuring optimal user experience.
  • Developed strategies to enhance customer satisfaction and loyalty.
  • Analyzed industry trends to formulate competitive strategies.
  • Negotiated with vendors for optimal product pricing, significantly increasing profit margins.
  • Monitored progress through planning, budgeting, and performance measurement.

Education

Certificate 3 - Automotive Sales

Skillinvest
Dandenong, VIC
02-2025

Diploma - Exercise And Sports Nutrition

University Of Sydney
Sydney
11-2016

High School Certificate -

Albury High School
Albury
12-2012

Skills

  • Customer service and support
  • Sales strategies
  • Technical troubleshooting
  • Relationship management
  • Data entry and analysis
  • Communication skills
  • Critical thinking
  • Computer proficiency
  • Attention to detail

Certification

  • Current Red Cross First Aid Cert Level II
  • Current NSW/VIC Security License
  • Responsible Service of Alcohol Certificate (RSA)
  • Responsible Conduct of Gambling Certificate (RCG)

References

  • Russell, Orchard, Owner, 0428 334 446, Gv Party Hire
  • Simon, Store Manager, 0439 353 627, JB HIFI Shepparton

References

References available upon request.

Timeline

Parts Interpreter

Muddy River Agricultural
12.2021 - Current

Warehouse Assistant

JB HIFI
04.2021 - 11.2021

Sales Assistant

First Choice Liquor
01.2020 - 01.2021

Removalist/Furniture Delivery

Get the Ranga
01.2019 - 01.2020

Owner/Personal Trainer

Supplements AU
01.2014 - 01.2018

Certificate 3 - Automotive Sales

Skillinvest

Diploma - Exercise And Sports Nutrition

University Of Sydney

High School Certificate -

Albury High School

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JAMES PATERSON