James Sammut
Melbourne,VIC
Summary
With over 10 years of experience, I have developed a diverse skill set in customer service, management, and organizational ethics. Prioritizing strong relationships with my team, I create an inclusive and welcoming environment where everyone feels comfortable and equal. I effectively communicate any concerns to my manager for necessary adjustments. Additionally, I excel at building friendly and professional relationships with new team leaders while considering the best interests of all team members. Before my management role, I worked part-time in the grocery department, maintaining inventory accuracy and promptly reporting any discrepancies. I consistently ensured clear and organized shelves, faced products, and had comprehensive knowledge of item locations and prices. Whenever necessary, I seamlessly ran the grocery department in the absence of the manager and willingly worked extended shifts to ensure smooth operations.
As a Travel Consultant, I am passionate about providing dream experiences in leisure travel. With a strong research background and a love for all things travel, I have had an extensive career in hospitality working with clients pursuing unique vacation adventures. Currently seeking a full-time position that offers professional challenges where I can utilize my interpersonal skills, excellent time management, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Travel Consultant
Flight Centre Travel Group
07.2023 - Current
- Built strong relationships with clients through communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Organized trips for individual, family and business travelers.
Assistant Department Manager
Woolworths
12.2021 - 03.2023
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Required to run service department in Department Manager's absence
- Kept daily reports on cash control, ie; Staying up to date on any discrepancies in case of loss of money
- Complied with established internal controls and policies.
- Reported any and all damaged equipment, Logging calls to have said equipment repaired ASAP.
- Performed regular checks on all equipment to ensure there were no issues or errors that would cause problems for employees in the future
- Had complete required knowledge to work with store systems and policies, as well as
Part Time Employee
Woolworths
10.2013 - 12.2021
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions.
- Prepared orders for customers without delay to deliver excellent service.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
No Degree -
Parade College
Bundoora, VICCertificate IV - Graphic Design
Melbourne Polytechnic
Preston, VIC09.2019
Skills
- Constructive Feedback
- Corrective Actions
- Write Reports
- Cash Register Operations
- Build Customer Relationships
- Manage Cash Flow
- Employee Empowerment
- Staff Management
- Team Leadership
- Maintaining Clean Work Areas
- Database Management
- Customer Inquiries
Additional Information
Availability:
Monday: 8am-8pm
Tuesday: 8am-8pm
Wednesday: 8am-8pm
Thursday: 8am-3pm
Friday: 12-8pm
Saturday: 8am-5pm
Sunday: 8am-5pm
References:
Sophia Georgiadis (Department Manager): 0423 916 422
Melanie Rees (Grocery Manager): 0418 570 033
Kris Brown (Store Manager): 0433 678 169
Timeline
Travel Consultant
Flight Centre Travel Group
07.2023 - Current
Assistant Department Manager
Woolworths
12.2021 - 03.2023
Part Time Employee
Woolworths
10.2013 - 12.2021
Certificate IV - Graphic Design
Melbourne Polytechnic
No Degree -
Parade College
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