Jamie Dempsey

As Bar Manager at Palm Bay Resort for the last 7-8 months I got the opportunity to develop myself in the industry in an aspect I had not experienced with a unique work environment. During my time leading the bar team in the resort I spearheaded and completed tasks and provided high quality work under sometimes high levels of pressure. Some of the tasks and situations follow:

• I led a team of 9-10 staff while rotating in new staff quite often as there was a big backpacker culture in the area.
• Led staff trainings for multiple aspects of the bar including barista work, cocktail training & floor service and etiquette.
• Designed weekly cocktails specials to help push less demanded alcohol.
• Delegated the bar, floor and pass in the kitchen regularly under high pressure services whilst communicating to the head chef and kitchen team.
• Overseen the success of two weddings with the approximate attendance of 80-90 which led to a 5 star review from 95% of attendees which left official reviews.
• During the wedding event I was designated to take care of the groom and make sure his whole experience was as comfortable as possible. Tasks would have involved personal collection via golf buggy to the reception, room drop offs at designated times as he had my personal contact and overseeing the dinner service for all 3 days of the event including the wedding ceremony dinner.
• Working alongside the kitchen developing special dishes for the evening depending on what local vendors had in stock.
• Developed incredibly strong bonds with the team I worked with and have created relationships that will be life long.
• When my general manager was off island the I was left in charge of the general operation of the island.
• I completed weekly stock orders from multiple vendors which needed to be ordered in a timely manner as delivery slots to the island were not daily.
• Trained and handed over the whole department’s operation once I had interviewed and found a responsible replacement.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.

• Increased client base by identifying potential customers and initiating strategic outreach.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.

• Assisted in the planning and organization of private and corporate events and tastings ensuring successful execution across the board
• Scheduled and facilitated groups of all sizes, balancing the interests of the group with available activities and custom itineraries
• Coordinated and managed a team of X staff members to ensure a smooth running of events and an enjoyable work environment
• Developed and managed event budgets, ensuring expenses were kept within allocated amounts
• Served as a cultural ambassador, providing insight and in depth knowledge of the whiskey's process and history
• Provided exceptional customer service and care during tours resulting in an increase of bottle sales in the gift shop

• Managed inventory and efficiently restocked bar supplies to ensure smooth service to guests
• Trained and supervised new bar staff on menu items, customer service, and workplace protocols
• Collaborated with kitchen staff to develop and implement new menu items based on customer feedback & reviews
• Managed private events and catered multiple functions at once adhering to specific requests
• Led close shifts which entailed cashing up sales from the previous day, inputting staff hours and performing stock takes

• Monitored the dining room to ensure a neat and orderly environment and provided assistance to servers and other staff as needed
• Managed reservations, seating guests and managing wait times to ensure all guests were served in a timely manner
• Explained the menu, answered questions and made recommendations to guests to ensure they had a pleasant dining experience
• Assisted in setting up private events and catering orders to ensure a successful event
• Updated shift schedules and managed staff attendance to ensure smooth operations during peak hours
• Coordinated with kitchen staff to ensure meals were prepared according to customer specifications