Jamie Tobin
Ballarat,VIC
Summary
Dynamic Nurse Unit Manager with Grampians Health, skilled in regulatory compliance and crisis management. Proven track record in enhancing patient outcomes through quality improvement initiatives and effective staff performance evaluations. Adept at fostering healthcare team collaboration and mentoring nursing staff to achieve excellence in patient care delivery.
Overview
16
16
years of professional experience
Work History
Nurse Unit Manager
Grampians Health
Ballarat, Vic
07.2022 - Current
- Resolved conflicts among team members or between departments in a diplomatic manner.
- Developed strategies for enhancing customer service satisfaction levels within the unit.
- Conducted interviews with prospective employees; supervised hiring process for new staff members.
- Educated nursing staff on changes in protocols or practices based on current evidence-based research.
- Attended conferences or workshops related to nursing management topics for continuing education purposes.
- Collaborated with physicians, other healthcare professionals, patients, families and community resources to meet individualized patient needs.
- Oversaw ordering of supplies and equipment necessary for successful unit operation.
- Maintained compliance with regulatory standards related to patient safety and clinical practice guidelines.
- Prepared reports summarizing data from patient charts regarding diagnosis, treatments administered.
- Assessed and evaluated patient care needs, developed plans of care, and implemented nursing interventions.
- Ensured that all documentation was completed accurately in a timely manner according to facility policy.
- Managed employee relations activities such as performance appraisals and corrective action plans when needed.
- Provided support to nurses during stressful situations or emergencies on the floor.
- Facilitated communication between staff members through meetings or one-on-one interactions.
- Monitored staff performance to ensure adherence to policies and procedures.
- Provided leadership by setting standards for professional practice and role modeling behaviors.
- Directed development and implementation of quality improvement initiatives.
- Investigated any incidents reported within the unit promptly according to established guidelines.
- Participated in interdisciplinary teams to assess patient outcomes and develop treatment plans.
- Coordinated the daily operations of the unit, including staffing, scheduling, budgeting and resource management.
- Developed and arranged continuing education opportunities for staff to increase knowledge and skills.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Associate Nurse Unit Manager
Grampians Health
Ballarat, Vic
09.2009 - 06.2022
- Collaborated with physicians, other healthcare providers, and administrative personnel to ensure optimal patient care delivery.
- Developed strategies to improve patient outcomes through quality improvement initiatives.
- Conducted regular rounds on units to assess operational efficiency and provide feedback to staff members as needed.
- Implemented infection control protocols throughout the facility in accordance with regulatory requirements.
- Provided direct supervision to nursing staff including hiring, disciplinary action, staff assignments, and performance evaluations.
- Responded to complex clinical questions from patients and families regarding diagnosis and treatment options.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Ballarat11-2005
Skills
- Regulatory compliance
- Evidence-based education
- Healthcare team collaboration
- Quality improvement initiatives
- Staff performance evaluation
- Crisis management
- Conflict resolution
- Leadership development
- Training and mentoring
References
References available upon request.
Timeline
Nurse Unit Manager
Grampians Health
07.2022 - Current
Associate Nurse Unit Manager
Grampians Health
09.2009 - 06.2022
Bachelor of Nursing - Nursing
Australian Catholic University
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