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Highly organised, and service-focused professional, with extensive Customer Service experience, delivering outstanding services, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales.

I am experienced at handling inn and out bound calls, adapting to the client centred approach, when communicating with customers to facilitate education around the process and benefits of deposit bonds and the companies additional beneficial services.
I was able to maintain a high volume of calls and email responses for the day, as well as perform individual data entry applications,

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve fast and effectively.

I pride myself on the client-centred service approach to ensure exceptional customer experience to enhance the companies reputation and integrity being upheld at all times.

Additionally, I have strong proven Customer Service experience in the Deposit Bond Sales industry, with a range of positive Google reviews for Deposit Powers brand.

I handled order requests, responded to enquiries and resolving customer issues at the point of contact, handling payments and processing EFTPOS. I have developed the ability to operate in high volume telephone environments, strong communication, problem solving, high attention to detail.

I am seeking for a relevant Customer Service role in the Deposit Bond industry as i believe in Deposit Ponds and am passionate and impressed with the opportunities they provide for a range of property purchasers to enter a highly competitive Real -Estate industry with a alterative traditional cash deposit, Deposit Bonds opens up doors to the every day Australian in fair and reasonable alternative to a cash deposit for a Home.

I intend to leverage my experience towards ensuring the highest level of customer experience for the company and grow into the company going above and beyond Normal,
When i hear doubt or non believers in any situation i will make it my mission to make the customers day go from ordinary to extraordinary, going above and beyond to make the impossible, possible to the companies stakeholders.

Highly organised, customer centred, focused professional, with extensive Customer Service experience, delivering outstanding outcomes, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales. This has been organically demonstrated through Google reviews, when working at Deposit Power and positive employment opportunities.
I pride myself on the client centred approach, when communicating with customers to facilitate education around the process of accessing the product, benefits of company products, core values, and additional beneficial services that the company provides to benefit the customer at the highest standard.

I have been able to have a good career in corporate customer service, as i have utilised my education academically, with common sense and life experiences.

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve complaints or issues fast and effective.

The client-centred service approach allows me to tap into my passion of providing every customer with exceptional customer experience to enhance the companies reputation, core values and integrity being upheld at all times.

Additionally, I have strong passion for community services and community development, as i have demonstrated through my earlier years of study.

Throughout my customer service career, i have upheld a positive can do attitude, and am inspired by people and able to show people to not see their individuality or hardship as a limitation, rather more as an inspiration to see the brighter and inclusive side of life they can be apart of and thrive in.

I am seeking a role in a new career direction, as i genuinely believe my natural ability and willingness to put the customer first, is aligned with the client centred approach in community services.

This career change would allow me to grow in a profession, i have always had a passion for and one that i would feel more comfortable in order to flourish within the organisation.

I am looking for a position with more human connection, in community services that benefit the customer in the community for more of a holistic approach.

I am empathic, have a strong moral compass, and pride myself on always doing the right thing by myself and others.

I have strong conflict resolution skills, thick skin and lateral thinking skills to pin point the core issue evoking the customers frustration and anger.

I have the ability to stay calm, empathise and work with the customer to achieve the desired outcome for both the customer and company.

I have a keen readiness to learn and take on additional training and welcome constructive criticism to benefit professional growth.

I utilise my time well, have good eye for attention to detail and often use self refection at the end of the day to review what i did well and what i need to improve on.

I often then seek clarification from management and guidance to improve myself for the client experience, team and. company.

In my past roles, i have adopted researching critical information on the company's core values, key adjectives and company process to ensure i meet my role to the best of my ability.

As i have a natural ability to ask why? if i don't understand or how something works, i often fact check to gain a deeper level of understanding.

My natural ability to want to help people and make them see the bright side of life, was overflowing through my strong customer service over the phone, emails and at conferences.

However i was missing the human connection in communicating with customers in a more meaning full way to benefit them,

I look forward to being in a role and a team that enhances the client experience that has a positive affect on the community.


Experienced professional with a strong background in corporate, financial, and business sectors. Consistently demonstrates maturity and exceptional role performance. Passionate, thorough, creative, and driven for excellence. Committed to continuous learning and expanding career knowledge across various industries. Firm believer in the value of ongoing education for a fulfilling life, both personally and professionally. Prioritizes work-life balance and enjoys personal passions including fitness (yoga and RPM), art (painting, drawing, and pottery), reading, and travel.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

I am a Sustainability and Environment graduate interested in a job opportunity that allows me to apply and build on my professional expertise. I work best in a collaborative team that values a healthy and positive work environment, but also value independent work. Motivated and eager to apply my skills in community engagement and outreach and grow within a dynamic organisation.

JANELLE Deacon

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Customer Service Officer

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High School Diploma -

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Customer Service Officer

High School Diploma -

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