Administration
Janelle Giampaolo
BlueCare
Sunshine Coast,QLD
15
Years of experience
A dedicated Administration Officer with over 15 years of experience across hospitals, medical centers, and aged care environments. Skilled in providing compassionate front-line support, managing sensitive enquiries, and maintaining efficient administrative processes. Known for creating a welcoming experience for residents, patients, families, and visitors while supporting teams with professionalism, empathy, and strong attention to detail.
Work History
Administration Officer
2 Years 7 Months- Warm First Impressions: Create a welcoming, compassionate and professional first point of contact for families, supporting them with warmth and understanding as they navigate the transition into aged care.
- Family & Clinical Liaison: Build strong relationships between families and the clinical team, ensuring important information about each resident’s history, preferences, family relationships and care needs is communicated effectively to support personalised, person-centred care.
- Admissions & Growth: Instrumental in supporting the commissioning of a new aged care home, coordinating resident admissions and working collaboratively with families and internal teams to successfully reach admission targets and achieve full occupancy.
- Supported Systems Navigation: Developed a strong working knowledge of aged care administrative systems, maintaining accurate and confidential documentation while ensuring information was recorded, managed and updated with care and attention to detail.
- Emotional Advocacy: Provide compassionate support to families throughout the transition into aged care, offering a calm and reassuring presence while listening to their concerns and ensuring they feel heard, understood and supported.
- Office Management & Efficiency: Implemented effective administrative processes and best-practice office management practices to improve workflow, increase productivity and ensure resources were utilised efficiently.
- Records & Compliance: Maintained accurate and up-to-date resident records, correspondence and administrative documentation in accordance with aged care requirements, supporting effective care delivery, quality standards and compliance obligations.
- Operational Efficiency: Take a proactive and organised approach to managing daily administrative tasks, enquiries and resident records, ensuring information is accurate, processes run smoothly and residents, families and staff feel welcomed and supported.
Aged Care Administration Officer
1 Year 11 Months- Provided efficient and responsive administrative support within a busy aged care environment, coordinating day-to-day tasks and enquiries to support smooth operations and ensure residents, families and visitors received a welcoming and professional experience.
- Supported residents and their families throughout the admissions process, providing clear information, coordinating administrative requirements and helping ensure a smooth, compassionate transition into care.
- Maintained accurate and up-to-date resident records, correspondence and administrative documentation in accordance with aged care requirements, supporting effective care delivery, quality standards and compliance obligations.
- Worked collaboratively with care staff, management, families and external stakeholders to coordinate communication, appointments and administrative processes, ensuring information was shared effectively and supporting positive outcomes for residents.
- Effectively managed competing priorities in a fast-paced aged care environment, maintaining a calm, professional and organised approach while responding to changing needs and supporting a safe, welcoming and efficient workplace.
- Contributed to efficient administrative systems and consistent service delivery, supporting high standards of resident care while ensuring families experienced a professional, responsive and supportive service.
Medical Administration Officer
3 Years 4 Months- Provided professional and compassionate front desk support, managing appointments, enquiries and patient interactions while creating a calm, welcoming and respectful environment for patients, families and visitors.
- Managed patient administration, billing, Medicare and private health information, maintaining accurate and confidential records while ensuring documentation and administrative processes were completed efficiently and professionally.
- Communicated clearly and compassionately with patients, families and clinicians, ensuring information was shared accurately and efficiently to support coordinated services and a positive patient experience.
- Maintained accurate and up-to-date patient records, correspondence and clinical documentation, ensuring information was handled with discretion and in accordance with confidentiality and privacy requirements.
- Managed high-volume phone and front desk enquiries, prioritising competing tasks and providing timely, professional and compassionate support to patients, families and the wider clinical team.
Specialist Clinic Receptionist
6 Years 6 Months- Managed patient check-in and appointment scheduling efficiently and accurately, maintaining up-to-date records and coordinating appointments to support smooth patient flow and minimise wait times.
- Verified Medicare, private health and insurance details and processed patient payments accurately, ensuring compliance with billing requirements and supporting accurate financial records and revenue processes.
- Coordinated communication between medical staff, patients and families, ensuring information was shared accurately and in a timely manner to support effective service delivery and a positive patient experience.
- Maintained accurate and confidential patient records and documentation, ensuring data integrity and supporting compliance with privacy, regulatory and organisational requirements.
- Streamlined front desk operations by organising workflows, prioritising competing tasks and improving administrative processes, contributing to a more efficient and responsive clinic environment.
- Managed patient scheduling and coordinated specialist referrals, ensuring accurate and timely data entry and effective communication to support smooth clinic workflows and efficient, patient-centred care.
Education
Certificate III - Business
Certificate III - Business Administration
Associate Diploma - Hospitality
Associate Diploma - Business Studies
Skills
Attention to detail
Communication skills
Time management
Adaptability
Problem-solving
Emotional intelligence
Creativity
Decision making
Critical thinking
Teamwork
Timeline
Administration Officer
BlueCare
01.2024 - CurrentRead More
Aged Care Administration Officer
Tricare Aged Care
02.2022 - 01.2024Read More
Medical Administration Officer
Cotton Tree Medical Centre
10.2018 - 02.2022Read More
Specialist Clinic Receptionist
NT Department of Health
04.2012 - 10.2018Read More
Austral College
Certificate III from Business
Read More
Austral College
Certificate III from Business Administration
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Gordon Technical College
Associate Diploma from Hospitality
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Gordon Technical College
Associate Diploma from Business Studies
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