Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Janelle Wright

Janelle Wright

Chermside West,QLD

Summary

Dynamic Venue Manager with a track record at ALH Group, recognized for building strong relationships and leading effective staff management. Achievements include notable increases in customer satisfaction and revenue through targeted strategic initiatives. Expertise in communication and operational improvements drives consistent employer-desired outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Venue Manager

ALH Group
06.2010 - Current
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.

Social Club Manager

Brisbane Lions
04.2005 - 05.2010
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
  • Developed promotional campaigns to attract new customers and increase brand awareness.

Education

High School Diploma -

Sarina State High School
Sarina, QLD

Skills

  • Writing and verbal communication
  • Relationship Building
  • Personnel Management
  • Event Promotion
  • Facility Maintenance
  • Health and safety compliance
  • Staff Management
  • Advertising and marketing
  • Menu Planning
  • Staff training/development
  • Cost Control
  • Purchasing and planning
  • Effective customer communication
  • Budget Control

Affiliations

  • Love anything outdoors, my garden is my zen.
  • Geocaching.....what's that?? A world wide treasure hunt!!
  • bushwalking, camping and fishing.
  • Reading everything written

Certification

  • RMLV
  • Approved Managers Licence
  • Gaming Nominee Licence
  • First Aid
  • Open Qld Licence (Manual)

References

References available upon request.

Timeline

Venue Manager

ALH Group
06.2010 - Current

Social Club Manager

Brisbane Lions
04.2005 - 05.2010

High School Diploma -

Sarina State High School

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Janelle Wright