CHIA-CHEN (Janet) Chiang
Summary
Skilled Pharmacist with strong background in compounding, pharmacological knowledge and patient care. Expert in providing accurate clinical services. Detail-oriented professional goes extra mile to deliver service and support to pharmacy patrons. Skilled in collaborating with team members to expedite urgent requests and inquiries while maintaining impeccable focus on safety, accuracy and confidentiality.
Overview
12
12
years of professional experience
Work History
Pharmacist
TerryWhite Chemmart
01.2022 - Current
- Interpreted prescription orders, dispensed medications, and counselled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Educated patients on medication, tools and equipment to promote patient-centred care and increase adherence to treatment.
- Provided efficient vaccination services for appropriate age groups including yearly flu vaccine, COVID-19 vaccines, etc.
- Conducted complete health checks to screen for risk factors for health conditions such as cardiovascular condition, diabetes, stroke, and weight management.
- Communicated efficiently with other health professionals using both verbal and non-verbal form to promote patient centred care
Private Piano Teacher
Self-employed
01.2015 - 12.2022
- Worked with students to sharpen sight-reading, memorization and improvisation piano techniques.
- Established strong music foundation with students by incorporating basic music theory into weekly lessons.
- Arranged lessons to accommodate each student's unique goals and interests.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Developed musical instruction with goal of end-of-term recital performance.
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
Intern Pharmacist
Mount Claremont Pharmacy
01.2021 - 11.2021
- In charge of all webster patients including packing medications accurately, medication change upon discharge, using WebsterCare software
- End of day duties and submission of claims at the end of each month
- Strong communication skills with other healthcare professionals
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms
- Trained individuals in how to use devices to promote optimal medical support
- Communicated with patients with compassion while keeping medical information confidential
OPTICAL DISPENSING ASSISTANT
Specsavers
01.2016 - 12.2020
- Provided complete and consistent customer care and service
- Repaired and adjusted frames to meet customer needs
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions
- Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
PHARMACY STUDENT, Rangeway Guardian Pharmacy
06.2019 - 07.2019
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms
- Trained individuals in how to use devices to promote optimal medical support
- Communicated with patients with compassion while keeping medical information private.
PHARMACY ASSISTANT
Gwelup Plaza Pharmacy
01.2018 - 01.2019
- Responded to telephone enquiries and provided information about order status and directed phone calls to appropriate staff member
- Maintained pharmacy counter and related areas in clean, neat and organized fashion
- Assisted pharmacist in daily operations tasks and administrative tasks
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
FRONT DESK ACCOMMODATION RECEPTIONIST AND CASHIER
01.2012 - 01.2015
- Perth 178 backpackers and convenience store
Pharmacy Assistant
Chemist Warehouse
01.2014 - 11.2014
- Restocked shelves and prepared expired drugs for return
- Helped pharmacy staff prepare medications and fill orders
- Assisted customers to locate store products as well as providing information on them
- Prepared students for recitals and competitions through effective training and practice schedules
- Instilled values such as diligence, determination and focus to help students deal with challenges of advanced pieces and performances.
WAITRESS
01.2013 - 01.2014
Education
Master of Pharmacy -
University Of Western Australia
Perth, WA11.2020
Bachelor of Science - Physiology and Japanese
University Of Western Australia
Perth, WA11.2018
High School Diploma -
Churchlands Senior High School
Perth, WA12.2014
Skills
- Honest and Reliable:
- Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly
- Flexible: Understanding of need to remain flexible to support last-minute demands and changes Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times
- Multicultural (language skill
- Leadership skills: coached piano students to achieve various piano competition, awards and examinations
- MINFOS and LOTS dispensing software and POS
- Immunisation and providing first aid and CPR training
- Supporting pharmacy operations
- Resolving customer issues and complaints
- Exceptional customer service
- Staff Training
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Timeline
Pharmacist
TerryWhite Chemmart
01.2022 - Current
Intern Pharmacist
Mount Claremont Pharmacy
01.2021 - 11.2021
PHARMACY STUDENT, Rangeway Guardian Pharmacy
06.2019 - 07.2019
PHARMACY ASSISTANT
Gwelup Plaza Pharmacy
01.2018 - 01.2019
OPTICAL DISPENSING ASSISTANT
Specsavers
01.2016 - 12.2020
Private Piano Teacher
Self-employed
01.2015 - 12.2022
Pharmacy Assistant
Chemist Warehouse
01.2014 - 11.2014
WAITRESS
01.2013 - 01.2014
FRONT DESK ACCOMMODATION RECEPTIONIST AND CASHIER
01.2012 - 01.2015
Master of Pharmacy -
University Of Western Australia
Bachelor of Science - Physiology and Japanese
University Of Western Australia
High School Diploma -
Churchlands Senior High School
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