Janice O jo
Armidale
Summary
Motivated customer service professional with over five yeas experience in fast food (customer service) and retail combined currently working at JB HI-FI. I’ve built strong skills in helping a wide range of customers, solving problems quickly, and keeping things running steady in fast paced environments. I’m confident in supporting sales, maintaining organisation whilst also making sure people feel listened to and supported. Alongside my work, I’ve completed a Diploma of Health (Psychology) and am now studying a Bachelor of Psychology (Honours) at Southern Cross University. This background gives me a deeper understanding of experience and psychology training to keep delivering great service and make a real difference in whatever role I take on.
Overview
6
6
years of professional experience
Work History
Merchandise Team Member
JB Hi-Fi
06.2024 - Current
- Managed inventory levels, ensuring product availability and accuracy in stock counts.
- Trained new team members on merchandise handling and store procedures, enhancing team efficiency.
- Executed visual merchandising strategies to optimize product placement and increase customer engagement.
- Collaborated with management to develop seasonal displays that aligned with company branding initiatives.
Customer Service Team Member
Target
02.2024 - 06.2024
Customer Service Liaison
Target
06.2023 - 02.2024
- Educated customers about Target's products, services, and promotions, assisting them in making informed purchasing decisions.
- Collaborated with various departments to address customer needs, including coordinating with sales associates, managers, and other team members.
- Participated in ongoing training programs to stay updated on product knowledge, customer service best practices, and company policies.
- Handled escalated customer issues with professionalism and empathy, striving to find satisfactory resolutions while adhering to company policies.
Customer Service Team Member
KFC
01.2023 - 12.2023
Customer Service Team Member
KFC
05.2019 - 12.2022
- Demonstrated proficiency in operating cash registers, processing transactions accurately, and handling cash with precision.
- Adapted to changing business needs and priorities, multitasking effectively to handle various responsibilities during busy periods.
- Assisted with inventory management tasks such as restocking supplies, monitoring stock levels, and rotating perishable items.
Education
Diploma of Health (Psychology) - Health (Psychology) Candidate
Southern Cross University
06-2025
High School Diploma - undefined
Australian Christian College
09.2022
Bachelor - Psychology Science
Southern Cross University (Online)
NSW01-2027
Skills
Communication & Interpersonal skills
Client & Customer support
Team work & Collaboration
Problem solving & Adaptability
Cultural Awareness & Sensitivity
Timeline
Merchandise Team Member
JB Hi-Fi
06.2024 - Current
Customer Service Team Member
Target
02.2024 - 06.2024
Customer Service Liaison
Target
06.2023 - 02.2024
Customer Service Team Member
KFC
01.2023 - 12.2023
Customer Service Team Member
KFC
05.2019 - 12.2022
High School Diploma - undefined
Australian Christian College
Diploma of Health (Psychology) - Health (Psychology) Candidate
Southern Cross University
Bachelor - Psychology Science
Southern Cross University (Online)
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