Janita Lambert

• GenPact is a Global Professional services and technology company that helps clients manage their processes, data and technology to improve efficiency and drive transformation.
• Auto Finance - WestPac car loans- 1 July 2024 - 30 Sept 2025
• Novated Leases, Finance Leases, Goods Loans, Customer Finance Loans
• Assisted customers with inquiries and product information, ensuring a positive experience.
• Learned and utilized customer service software to manage support tickets efficiently.
• Provided prompt responses to customer emails and phone calls, enhancing communication flow.
• Documented customer interactions accurately for future reference and service improvement.
• BT Panorama 26 August - 30th September 2024

1. Financial Crime, 2. ATO, 3. Account Closures

4. Refunds payments- Remission Program 5. Deceased Team

• BT Investment- Customer Relations Consultant
• Advising customers of changes with BT
• Programs - BT Cricket, Earthrise 3.9, Outlook, Teams, OneNote
• Avaya Phone System, Citrix
• Programs- BT Panorama- Earthrise 3.9, Avlog, Outlook, Teams
• Citrix
• Programs- Auto Finance -Tango, Oscar, Outlook, Teams, 8x8 Phone system, Ayaya Phone System, OneNote

• Alsco is a Managed Rental Service provider of Linen Workwear, Mat, industrial and First Aid.
• Coordinated service delivery processes to enhance customer satisfaction and operational efficiency.
• Managed communication between clients and internal teams, ensuring alignment of expectations and deliverables.
• Implemented process improvements to streamline operations, reducing response times for service requests.
• Strong knowledge and ability to work with Microsoft office suite
• Comply and support all Health and Safety procedures

• Alsco is a Managed Rental Service provider of Linen Workwear, Mat, industrial and First Aid.
• Operated machinery to assemble products efficiently and accurately.
• Monitored production lines for quality control and safety compliance.
• Collaborated with team members to optimize workflow and reduce downtime.
• Conducted routine equipment maintenance to ensure operational efficiency.
• Health and Safety Officer and First Aid Officer

• FedEx is a multinational conglomerate specializing in transportation, e-commerce, and business services.
• Worked 17 and a half years with TNT/FedEx. Started in Call Centre- Domestic Bookings, Sales and Enquires International Bookings, Sales and Enquires, then promoted after 1 year to International Support team doing International Bookings and Enquiries. Data Entry Clerk- Operation section data entry consignment notes at night. Over 100 calls per day of Inbound and outbound calls.
• Managed international customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
• Coordinated logistics for cross-border shipments, collaborating with shipping partners to optimize delivery timelines.
• Developed training materials for team members, improving knowledge of international customer service protocols.
• Analyzed customer feedback trends, implementing solutions that increased service quality and client retention rates.
• Programs- Oscar, Tango, Citrix, Outlook, Teams, Avaya phone system

• The Hilton Brisbane was a landmark luxury hotel located in the city's Central Business District.
• Setting up Weddings, Meetings and conferences
• Bar Attendant, Laundry Room
• Delivered exceptional customer service in fast-paced dining environments.
• Assisted in inventory management, ensuring timely restocking of food and beverage supplies.
• Collaborated with kitchen staff to expedite order delivery and enhance guest satisfaction.
• Trained new team members on operational procedures and service standards.

• Dunk Island Resort was a popular family and couple's resort on Dunk Island.
• Delivered exceptional customer service in fast-paced dining environments.
• Monitored dining area cleanliness, maintaining high hygiene standards consistently.
• Resolved customer complaints effectively, enhancing overall dining experience.
• Greeted and seated guests to provide friendly and welcoming experience.
• Table de hote, Buffet, Micros, Bar Attendant, Babysitting, Massage- Spa of Peace and Plenty

• Tangalooma Wild Dolphin Resort is a resort on the west side of Moreton Island in Queensland, Australia.
• Food and Beverage Attendant, Front Office Receptionist, Bar Attendant, Coffee Shop Attendant, Babysitting, Volunteer with Dolphin Care Team
• Greeted and assisted guests, ensuring exceptional service standards and positive experiences.
• Managed check-in and check-out procedures efficiently, enhancing guest satisfaction.
• Handled phone inquiries and reservations, providing accurate information on resort services.
• Maintained front desk area cleanliness and organization to create welcoming environment.

• Kallangur Tavern is a family-friendly pub and bistro located in Kallangur.
• Bar Attendant, Keno Attendant, Pokies Attendant, Bistro
• Managed inventory levels to ensure efficient stock availability and reduce waste.
• Developed and maintained positive relationships with customers to enhance patron experience.
• Streamlined bar processes, improving workflow efficiency during peak hours.

• Caboolture Sports Club is a not-for-profit community club.
• Front Office Receptionist,Bistro, Coffee Shop, Bar Attendant, Bottle Shop, Keno Operator, Pokies Attendant, and Kids Club
• Delivered exceptional customer service in fast-paced dining environments.
• Implemented process improvements for efficient table turnover and service flow.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Mr Sajil Thomas

Manager Operations

GenPact Pty Ltd

0410 534 244

Mr Jean-Pierre Doherty Bigara

Former Customer Service Manager

FedEx

0418 713 645

Ms Aparna M Malhotra

Assistant Vice President

Operations - GenPact Pty ltd

045 159 1067

Ms Stacey Coomer

Personal reference

0407 010 079