Jannatul Ferdous
Dubbo,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Shared Services Support Officer
Transport For NSW
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Administration Team Member
The Good Guys
06.2022 - 04.2023
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Shavershop
10.2016 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Education
BBA - HRM
Southeast University
Dhaka, Bangladesh03.2013
High School Diploma -
Adamjee Cantonment Collage
Dhaka Bangladesh01.2007
Skills
- Customer Support Services
- Organizational Skills
- Presentation Skills
- Computational Skills
- Microsoft Skills
Additional Information
1. Paula Bax
Team Leader Customer Service & AWS Corporate Services
Transport For NSW
Paula.Bax@transport.nsw.gov.au
+61407943769
2. Jamie Muir
Team Leader Customer service & AWS corporate services
Transport for NSW
Jamie.Muir@Transport.nsw.gov.au
+61412753962
Timeline
Shared Services Support Officer
Transport For NSW
04.2023 - Current
Administration Team Member
The Good Guys
06.2022 - 04.2023
Customer Service Representative
Shavershop
10.2016 - 05.2021
BBA - HRM
Southeast University
High School Diploma -
Adamjee Cantonment Collage
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