Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jan Sydney Palaganas

Hamlyn Terrace,NSW

Summary

Commis Chef eager to learn from mentorship; assisting chefs and contributing to dynamic kitchen teams. Experience includes supporting food preparation and ensuring consistency in dish quality. Thriving for strong teamwork and adaptability, effectively managing changing needs and contributing to seamless kitchen operations.Experienced with food preparation, dishwashing, and kitchen maintenance. Utilizes effective multitasking to support smooth kitchen operations gained from years of experience working as a kitchen hand all rounder. Customer Service Team Member with 4 years of experience in customer sales and service.

Overview

6
6
years of professional experience

Work History

Customer Service Team Member

Woolworths Supermarket
08.2022 - Current

●Greeting visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs

● Serving customers in a manner which provides an accessible and pleasurable experience to the greatest degree

● Operating of electronic systems such as eftpos machine. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Receiving payment by cash, credit cards, vouchers or automatic debits Maintains knowledge of current sales and promotions, policies regarding payment and exchanges and security practices


Gourmet Marshmallow Maker

The Marshmallow Co,
08.2022 - 01.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proficiency in marshmallow-making techniques, knowledge of flavor pairings and combinations, and experience with different marshmallow textures and consistencies.
  • Understanding of food safety regulations, ingredient sourcing (especially natural flavorings and colors), and quality control.
  • Implemented inventory management procedures to reduce waste and optimize ingredient usage.

Cook

Compass Group Management
03.2024 - 08.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to
    food preparation process.
  • Adapted meal preparation according to dietary restrictions or preferences.
  • Received and stored food and supplies.
    Made meals in accordance with company standards and requirements.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm
    freshness of food and ingredients.

Customer Service Team Member

Woolworths Supermarket
11.2021 - 07.2022


  • Serving customers in a manner which provides an accessible and pleasurable experience to the greatest degree
  • Operating of electronic systems such as eftpos machine.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.


Sandwich and Salad Hand

Soul Origin
11.2021 - 04.2022
  • Monitoring food production and service to assure that planned recipes are followed and adhere to Food Safety policies and procedure
  • Ensure personal hygiene and work area are clean and sanitized at all times
  • Maintaining daily preparation, production, handling, storage, rotation, and serving of all salads required to meet kitchen demand
  • Organizing and Ordering produce.
  • Completed efficient store opening and closing procedures each day.
  • Reported food inventory and supplies to management to reorder and maintain adequate stock.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.

All Rounder/Kitchen Hand

Wicked Chicken Shop
01.2020 - 12.2021
  • Greeting customers,Preparing and serving food and beverages for consumption on the premises, taking orders and collecting payments via cash and eftpos machine, Making coffee, Cooking burgers and doing preps and salad
  • Resolving customers problems, receiving and stocking supplies and cleaning the shop.
  • Kept customer and food preparation areas clean and well-organized.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene.


Cashier/Wait Staff/Kitchen Hand

Freshie Chicken Freshwater
04.2019 - 02.2020
  • Answered guest inquiries on menu items, food prep, recipes, and allergens.
  • Implemented food safety handling and service protocols.
  • Calculated bills and processed cash and credit payments.
  • Adhered to safety procedures, universal precautions, and infection control.
  • Operated fryers and grills to ensure safety and food quality.

Wait Staff/All Rounder

Little Bok Choy Pittwater RSL Mona Vale
01.2019 - 04.2019
  • Takes orders, answers questions about the menu and food, serves the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers

Education

Diploma of Hospitality Management

Astral Skills Institute of Australia
Sydney, NSW
11-2024

Certificate IV in Kitchen Management

Astral Skills Institute of Australia
Sydney, NSW
04-2024

Some College (No Degree) - CERTIFICATE IV AGED CARE

United Colleges of Australia
Sydney NSW
01-2022

CHC 52015 Diploma of Community - Diploma in Community Service

United Colleges of Australia
Sydney NSW
2022

Diploma of Leadership And Management

Greenwich Management College
Sydney, NSW
01-2019

Bachelor of Science - Bachelor of Science in Tourism Management

Lyceum Northwestern University
Philippines
01-2018

Skills

  • Food safety management
  • Ingredients Measuring
  • Food Plating and Presentation
  • Order Delivery Practices
  • Recipe-based cooking
  • Food Preparation
  • Cleaning and Sanitation
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented

Timeline

Cook

Compass Group Management
03.2024 - 08.2024

Customer Service Team Member

Woolworths Supermarket
08.2022 - Current

Gourmet Marshmallow Maker

The Marshmallow Co,
08.2022 - 01.2025

Customer Service Team Member

Woolworths Supermarket
11.2021 - 07.2022

Sandwich and Salad Hand

Soul Origin
11.2021 - 04.2022

All Rounder/Kitchen Hand

Wicked Chicken Shop
01.2020 - 12.2021

Cashier/Wait Staff/Kitchen Hand

Freshie Chicken Freshwater
04.2019 - 02.2020

Wait Staff/All Rounder

Little Bok Choy Pittwater RSL Mona Vale
01.2019 - 04.2019

Diploma of Hospitality Management

Astral Skills Institute of Australia

Certificate IV in Kitchen Management

Astral Skills Institute of Australia

Some College (No Degree) - CERTIFICATE IV AGED CARE

United Colleges of Australia

CHC 52015 Diploma of Community - Diploma in Community Service

United Colleges of Australia

Diploma of Leadership And Management

Greenwich Management College

Bachelor of Science - Bachelor of Science in Tourism Management

Lyceum Northwestern University
Jan Sydney Palaganas