Jarrod Eastwood
Lugarno,NSW
Summary
Professional Operations Manager and talented leader with 27 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for identifying areas in need of improvement and implementing changes with a strategic approach.
Overview
19
19
years of professional experience
Work History
NSW Airfreight & Handling Operations Manager
DHL Global Forwarding
03.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
NSW Airfreight Customs Manager
DHL Global Forwarding
01.2006 - 02.2010
- Assisted in developing global trade strategy by providing expert insights on tariff rates, quotas, and other trade-related matters affecting business decisions.
- Conducted thorough audits of company''s customs activities to identify areas for improvement and ensure full compliance with regulations.
- Spearheaded initiatives to streamline classification process of imported products, reducing errors and improving accuracy.
- Negotiated favorable agreements with freight forwarders and carriers, achieving cost savings while maintaining service levels.
- Led cross-functional teams in resolving complex customs-related challenges, resulting in expedited clearance times for critical shipments.
- Managed complex customs operations for successful product clearance, ensuring compliance with all relevant regulations.
- Developed strong relationships with government agencies, facilitating smoother customs transactions and issue resolution.
Licensed Customs Broker
DHL Global Forwarding
11.2004 - 01.2006
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Kept up-to-date with industry trends by attending conferences, seminars, and workshops related to global trade operations.
Education
License To Operate A Forklift -
Forkpro Australia
Sydney, NSW03.2021
Dangerous Goods By Air Awareness -
Air Safe Transport Training
Sydney, NSW08.2019
Certificate IV - Business Frontline Management
Leadership Management Australia
Sydney, NSW11.2008
Diploma International Trade & Facilitation - Customs Practises
TAFE NSW
Sydney, NSW12.1999
High School Diploma -
Peakhurst High School
Sydney, NSW12.1996
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Planning and Implementation
- Project Management
- Performance monitoring
- Client Relationships
Accomplishments
* CargoWise Airfreight Implementation Project Manager - 2020
* NSW Thermonet Product Manager - Lifescience & Pharmaceuticals
* IATA CEIV Certification Project Manager - 2018
* Business Continuity Plan (BCP) Design & Implementation Manager - 2017
Timeline
NSW Airfreight & Handling Operations Manager
DHL Global Forwarding
03.2010 - Current
NSW Airfreight Customs Manager
DHL Global Forwarding
01.2006 - 02.2010
Licensed Customs Broker
DHL Global Forwarding
11.2004 - 01.2006
License To Operate A Forklift -
Forkpro Australia
Dangerous Goods By Air Awareness -
Air Safe Transport Training
Certificate IV - Business Frontline Management
Leadership Management Australia
Diploma International Trade & Facilitation - Customs Practises
TAFE NSW
High School Diploma -
Peakhurst High School
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