Jarvis-Ann O'Driscoll
Bundall,QLD
Summary
Dynamic professional with a proven track record in property management, in either individual or group daily activities for a renowned real estate, showcasing exceptional customer service and administrative support.
Excelled in tenant and owner liaising, with a keen eye for detail and strong problem-solving skills, leading to raising occupancy rates by securing long-term tenants.
Maintained tenant and landlord satisfaction by identifying and meeting residents' needs and using efficient conflict resolution and strict legislative property agreement documentation and record keeping.
Overview
10
10
years of professional experience
Work History
Housing Officer
Department of Housing and Homelessness
11.2024 - Current
- Conducted home visits to identify safety issues and any repairs that need to be completed.
- Collaborated with maintenance teams to prioritize repair requests on the behalf of tenants, providing safe housing for residents.
- Monitor and manage outstanding arrears and rent assessments.
- Helping tenants to connect with support services and assist in referrals for crisis resources.
- Monitoring and action tenancy complaints, promoting effective conflict resolution.
- Provided ongoing support to tenants facing financial. difficulties by connecting them with appropriate resources or payment plans as needed.
Residential Property Manager
Ray White South Coast
07.2021 - 11.2022
- Oversaw end of tenancy processes, as well as commencing new tenancy, ensuring smooth transitions for both incoming and outgoing tenants.
- Liaising with home owners, tenants, tradesmen and potential client base as daily routine.
- Conducted regular property inspections to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Insured all tasks and procedures were followed and completed to legislation.
- Improved tenant and landlord satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
Jim's Cleaning Franchise
Self Employed
02.2018 - 06.2021
- Managed day-to-day business operations, overseeing scheduling, inventory management, and financial reporting.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting and tax preparation.
Hairdresser
Cut Loose Hairdressing
02.2015 - 10.2016
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines and salon policies.
Education
Real Estate
Global Real Estate Training
Queensland06.2021
High School Diploma -
Nowra High School
Nowra, NSW12.2012
Skills
- Customer service-focused
- Tenant and Owner Liaising
- Administrative Support
- Preparing property agreements
- Strong people skills with ability to converse at all levels
- Problem solving including conflict resolution
- Eye for detail
- Time management
Referances
Reference is available apon request.
Timeline
Housing Officer
Department of Housing and Homelessness
11.2024 - Current
Residential Property Manager
Ray White South Coast
07.2021 - 11.2022
Jim's Cleaning Franchise
Self Employed
02.2018 - 06.2021
Hairdresser
Cut Loose Hairdressing
02.2015 - 10.2016
Real Estate
Global Real Estate Training
High School Diploma -
Nowra High School
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