JASMIN IACUONE
Oakleigh East,VIC
Summary
Ambitious Human Resources student pursuing the Graduate Certificate in Human Resource Management via RMIT trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
7
7
years of professional experience
Work History
Branch Manager
Sixt Car and Truck Rental
2021.08 - Current
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Maintained friendly and professional customer interactions.
Restaurant Manager
McDonald’s Australia
2020.05 - 2021.07
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Department Manager/Assistant Restaurant Manager
McDonald's Australia
2018.09 - 2020.05
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Introduced new methods, practices, and systems to reduce turnaround time.
Shift Manager
McDonald’s Australia
2017.07 - 2018.09
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Graduate Certificate - Human Resource Management
RMIT University
Online08.2024
Advanced Diploma - Cosmetic Nursing
Australasian Academy of Cosmetic Dermal Science
Online01.2018
Certificate III - Retail
McDonalds Australia Pty Ltd
Glen Waverley, VIC01.2017
Diploma - Nursing
RMIT University
Bundoora, VIC01.2016
Skills
- Branch Operations Management
- Coaching and Mentoring
- Relationship building and management
- Strong team-builder
- Excellent time management skills
- Training and Development
- Attention to Detail
- Process Improvement
References
References available upon request
Timeline
Branch Manager
Sixt Car and Truck Rental
2021.08 - Current
Restaurant Manager
McDonald’s Australia
2020.05 - 2021.07
Department Manager/Assistant Restaurant Manager
McDonald's Australia
2018.09 - 2020.05
Shift Manager
McDonald’s Australia
2017.07 - 2018.09
Graduate Certificate - Human Resource Management
RMIT University
Advanced Diploma - Cosmetic Nursing
Australasian Academy of Cosmetic Dermal Science
Certificate III - Retail
McDonalds Australia Pty Ltd
Diploma - Nursing
RMIT University
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