Jasmine Briggs
Goulburn,NSW
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Woodworks Cafe
Bungendore, NSW
11.2021 - Current
- Cleared table and bussed dishes to allow for quick setups.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stocked service areas with supplies during slow periods.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Provided guest assistance and information regarding local attractions and points of interest.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Goulburn High School
Goulburn, NSW12-2023
Skills
- Cleaning and Sanitizing
- Supply Restocking
- Transaction Processing
- Customer Service Management
Affiliations
-Painting
-Gym
Accomplishments
- Bronze, Silver and Gold medals in Gymnastics
- Top of the year in art
- Represented my school in Rugby
- Represented my school in various leadership roles
- I have been asked to train staff on the floor various amount of times
- I have also taken the role of managing the floor in replacement of the cafe manager
Timeline
Hospitality Worker
Woodworks Cafe
11.2021 - Current
High School Diploma -
Goulburn High School