Education
Skills
Summary
Work History
References
Overview
Generic

Jasmine Wickens

Dalyellup

Education

Diploma - Early Childhood Education

Industry Graduates
Perth
10.2022

Cert III - Early Childhood Education

JSW
Bunbury
12.2018

Cert IV - Special Needs Education Support

South Regional TAFE
Busselton, WA
11.2012

Skills

  • Self-Motivated
  • Dependable and Responsible
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Customer service
  • Multi-Line Phone Systems
  • Staff Management
  • Excellent Communication
  • Cleaning and Sanitizing
  • Customer Loyalty
  • Time Management
  • Filing
  • Scheduling appointments

Summary

I am an experienced and dedicated professional with a proven track record of leadership and success. Over 6 years, during my role as Assistant Director at Milestones ELC, Dalyellup, I've built strong relationships with children, parents, and colleagues, and successfully managed a 40 place OSHC service.

My accomplishments include being selected to attend the Affinity Education Managers conference in Queensland in 2022, and embedding sustainable practises into our daily routines of the centre. I am highly organised and dependable, with a positive attitude and I aim to excel in any role I take on.

Work History

Assistant Director

Milestones Early Learning Centre,
01.2019 - 06.2024
  • Skilled at working independently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Motivated, with a strong sense of personal responsibility.
  • Developed strong relationships with families, providing support and addressing concerns promptly and professionally.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Consistently met licensing requirements by staying up-to-date with state regulations and implementing appropriate policies and procedures.
  • Assisted in hiring, training, and mentoring new staff members, fostering a supportive work environment that encouraged professional growth.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Small Business Owner

The Happy Snapper
07.2016 - 06.2017
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Maintained compliance with industry regulations through regular audits and updates of procedures as needed.
  • Hired, trained, and supervised staff to maintain high levels customer satisfaction.
  • Developed strong partnerships with suppliers, and customers.
  • Ensured safety procedures were followed to create safe working conditions for workers.
  • Enhanced customer satisfaction by resolving any disputes promptly, maintaining open lines of communication, and ensuring quality service.

Airport Customer Service Agent

Margaret River Busselton Tourism Association
01.2014 - 10.2014
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded luggage and freight and assisted crew and travellers with bags as required.

I went on maternity leave in October 2014, but relocated to Dalyellup in early 2015 so didn't return to this job.

References

Debbie McGregor

Centre Manager & Area Manager

Affinity Education Group

0408 515 123


Kiera Anderson

Assistant Director

Milestones Dalyellup

0481 370 458


Lisa Ditri

P&C member

Dalyellup Primary School

0427 718 360

Overview

10
10
years of professional experience
Jasmine Wickens