Jason Long
North Lakes,QLD
Summary
Accomplished Support Worker and Team Leader at Services Australia, I excel in crisis intervention and fostering team collaboration. Demonstrated success in enhancing client care and boosting team performance through effective mentoring and emotional support. Skilled in mentoring, relationship building and cultural sensitivity, I consistently achieve high customer satisfaction and positive client outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
One Mob Youth Mentoring Pty Ltd
12.2022 - Current
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Established and maintained professional relationships with service providers, to meet clients' individual needs.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Facilitated group sessions focused on culturally appropriate skill-building activities, promoting social engagement and personal growth among participants.
Team Leader
Services Australia
02.2017 - 01.2022
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted regular reviews of operations and identified areas for improvement.
Skills
- Daily living support and housekeeping tasks
- Emotional and behavioural support
- Crisis Intervention and management
- Cultural awareness and sensitivity
- Mentoring, coaching and behaviour modelling
- Maintaining client records and case files
- Teamwork and collaboration
- Mental health awareness
- Time management
- Problem-solving abilities
- Relationship building
- Group facilitation and activity planning
- Life skills training
Certification
Certificate 3 in Customer Contact, TAFE NSW
Statement of Attainment Indigenous Mentoring, TAFE NSW
Licenses and Registrations
Unencumbered 'C' class Drivers' licence
Current Working with Children Card (Blue Card) exp: 02/06/2026
Current NDIS Worker Screening Clearance. Employer id: 4-K91KYKH
Timeline
Support Worker
One Mob Youth Mentoring Pty Ltd
12.2022 - Current
Team Leader
Services Australia
02.2017 - 01.2022
Certificate 3 in Customer Contact, TAFE NSW
Statement of Attainment Indigenous Mentoring, TAFE NSW
Similar Profiles
Vergnes ArthurVergnes Arthur
Labourer at MOB Brick & Blocklaying Pty LtdLabourer at MOB Brick & Blocklaying Pty Ltd
Alisha TurnerAlisha Turner
Case Manager at Save Our Youth MentoringCase Manager at Save Our Youth Mentoring
ANDREW HOPKINSANDREW HOPKINS
Executive Director at Youth and Family Mentoring Services, IncExecutive Director at Youth and Family Mentoring Services, Inc