Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Asset Supervisor / Acting Coordinator
Ironbark Corporation
Belyuen, Northern Territory
04.2024 - Current
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Participated in conferences related to industry trends or organizational developments.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Reviewed completed work to verify consistency, quality and conformance.
Owner Operator
Cyclone Mowing
Darwin, NT
08.2004 - 01.2024
Developed business plan and budget to maximize profitability.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Created marketing strategies to drive revenue and increase brand visibility.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
Implemented cost-saving measures across departments while maintaining quality standards.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Negotiated contracts with clients for products or services rendered by the company.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Identified potential risks associated with operations in order to minimize liabilities.
Developed strategic partnerships with other businesses in order to expand reach into new markets.
Established pricing models that balanced competitiveness with profitability goals.
Supervisor of Operations
RAC Mangoes
Lambells Lagoon , NT
08.2018 - 10.2021
Developed and implemented policies and procedures for efficient workflow.
Ensured compliance with all applicable laws, regulations, and standards.
Maintained accurate records for tracking progress and performance of team members.
Provided training and guidance to team members on operational procedures and best practices.
Monitored employee productivity levels to identify areas for improvement or additional resources needed.
Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Collaborated with senior leadership on strategic initiatives related to operations.
Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Evaluated existing processes regularly for potential optimization opportunities.
Participated in industry-related events and conferences to stay abreast of the latest developments.
Built strong operational teams to meet process and production demands.
Manager
IE Project Maintenance
Darwin, NT
08.2015 - 12.2017
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Fully Licensed Ballif
T&T Ballif Services
Darwin , NT
01.2000 - 01.2010
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.