Jason Anthony Muliawan
Sydney,NSW
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Front of House/Bartender/All Rounder
Portarlington Grand Hotel
11.2024 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Seafood Processing Attendant
Jade Tiger
11.2024 - 02.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, and trimmed abalone.
Processing Technician
888 Abalone Pty Ltd
04.2024 - 09.2024
- Ensured smooth processing operations while maintaining high food handling safety standard.
- Harvesting, cleaning, grading, brine freezing, packing, preparing Green-lip Abalone for sale.
- Contributed to general cleaning across the processing facility and ensured all equipment are available to support daily operation.
Store Team Member
Woolworths Group
09.2023 - 03.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Store Team Member
Coles Group
09.2023 - 03.2024
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
Education
Bachelor of Management - Management
Bina Nusantara University
Jakarta, Indonesia06-2024
Skills
- Customer service
- Strong work ethic
- Reliability and punctuality
- Goal-oriented mindset
- Team player attitude
- Guest relations
- Clear and effective communication
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Front of House/Bartender/All Rounder
Portarlington Grand Hotel
11.2024 - 02.2025
Seafood Processing Attendant
Jade Tiger
11.2024 - 02.2025
Processing Technician
888 Abalone Pty Ltd
04.2024 - 09.2024
Store Team Member
Woolworths Group
09.2023 - 03.2024
Store Team Member
Coles Group
09.2023 - 03.2024
Bachelor of Management - Management
Bina Nusantara University
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