Jaspinder Chatha
Jindalee,WA
Summary
company Communicative customer service professional motivated to maintain customer satisfaction and contribute success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Credit card payment processing Report generation Report creation In-store support
Overview
6
6
years of professional experience
1
1
Certification
Work History
Checkout Operator
Kmart Ocean Keys
10.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Taught associates to operate cash registers and back up team members during busy periods.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Mentored new team members on sales software system operation.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Managed staffing levels to provide optimal support for cash register operations.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
CUSTOMER SERVICE REPRESENTATIVE
Mela Indian Restaurant
11.2018 - 11.2021
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered inbound calls, chats and emails to facilitate customer service
- Improved customer service wait times to mitigate complaints
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Inbound and Outbound Calling
- Store maintenance
- Sales expertise
- Problem-solving abilities
Education
Certificate III - Child Care
Green House Education Centre
Clarkson, WABachelor of Arts - Arts
Shri Guru Nanak Dev University
04.2013
Skills
- Team Contribution
- Till Counting
- Managing Cash Register
- Money Handling
- Order Processing
- Shelf Organizing
- Drawer Balancing
- Visual Displays
- Complaint Resolution
- Performance Goals
- Client Relationships
- Cash Drawer Reconciliation
- Loss Prevention Goals Monitoring
- Retail Transactions
- Payment Processing
Certification
I have working with children check certificate and done my first aid certification.
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Checkout Operator
Kmart Ocean Keys
10.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Mela Indian Restaurant
11.2018 - 11.2021
Certificate III - Child Care
Green House Education Centre
Bachelor of Arts - Arts
Shri Guru Nanak Dev University