Javed Rahim

As the Commercial Director, I am responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. I provide support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image

Accomplishments include:

• Achieved fair market share and growing RGI YOY by 12.7% in 2023 for Hilton Fiji despite a dated property while most of the Compsets completed multimillion-dollar refurbishments
• Significantly grew the meetings business in 2023 and replacing low-yielding group tour series. In doing so, increased meetings revenue by 142% over 2022 and 379% over 2019 for the Cluster
• Successfully oversaw the transition from static to dynamic pricing for Fiji Properties, a significant milestone for the Fiji Market, which is heavily driven by static contracts and, in doing so, achieved a 52% rate growth in 2023 over 2022 and 71% over 2019 for this segment across the Cluster
• Focused on growing direct business through right pricing and distribution strategies. In doing so grew Digital Direct business by 69% across the Fiji Cluster
• Achieved a growth of 33% in 2024 for groups business over 2023 and 534% over 2019
• Achieved a score of 96% in Team Member survey for the Commercial Department in 2023
• Mentored Team members by sharing insights on best commercial practices, fostering professional growth within the organization.
• Negotiated high-value contracts for commercial partnerships, resulting in long-term business relationships.

As the Director of Revenue, I was responsible for driving Market Share and Revenue Performance through proper pricing, inventory controls and mix management. My core responsibilities included developing overall pricing strategy to include all market segments and distribution channels, effectively manage inventory and pricing strategy on all distribution channels, pro-actively identify and analyze business opportunities from a net profit standpoint and make the appropriate business decisions and clearly communicate strategic vision and objectives to the resort teams on how to drive revenues and improve performance

Accomplishments include:

• Best year for rooms revenue for Castaway Island in 2018
• Best year for rooms revenue for Outrigger Fiji in 2019
• Increased market share with RGI growth of 4.8% in 2019 for Outrigger Fiji
• Achieved property goal of segment shift strategy by increasing direct business by 26% in 2019
• Achieved property goal of increasing brand.com revenue by 53% in 2019

Managed a team of five and oversaw daily operations of the reservations department. I worked in conjunction with Director of Revenue Management to maximise room revenue and occupancy by effectively controlling rates and availability

Leading a team of 5 in the reservations department and creating, recommending and implementing effective pricing strategies for all market segments and revenue streams with logical rate structures that drive revenues into the hotel. Maximizing delivery through the all distribution channels by implementing revenue management strategies and yield management tactics effectively in all channels. Fully responsible for inventory management and control

Assist the Assistant Director of Revenue in managing the day to day operations of the revenue team. Assisting the ADORM with Revenue Plan maintenance including but not limited to daily imports into Revenue Plan (Daily Pickup and Daily Market Metrics), weekly imports (Group & Catering Backlog), and monthly imports (Monthly Market Metrics) and ensure all data input into the system is accurate. Support ADORM in the maintenance of Revenue Plan data required for budget preparation including but not limited to Guest Count, Special Events, and Market Place Statistic

Assisting the Revenue Manager in driving the top line revenue for the property. Provide detailed analysis on business trends to Revenue Manager and prepare revenue reports for the resort. Monitoring performance of reservations team and providing feedback on productivity

Assisting the reservations manager in managing the day to day operations of the reservations department. Work closely with front office, finance, revenue and sales and be the point of contact for the reservations department