Jay Knight
Rosebud,VIC
Summary
I am currently seeking full time employment. I am highly motivated, driven and capable to take on new challenges and responsibilities. Please do contact me for any further questions you may have.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Direct Advisor
NAB
Docklands, Victoria
06.2025 - Current
- Developed knowledge of existing products to better assist customers.
- Performed follow-up calls after issue resolution to ensure customer satisfaction was achieved.
- Ensured compliance with all applicable laws governing data privacy when handling sensitive information from customers.
- Actively listened to customers to understand their concerns and determine best course of action.
- Maintaining positive working relationships with fellow staff and management.
Technical Support Team Lead
Aussie Broadband
Dandenong South, Victoria
04.2023 - 10.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Apprentice Cabinetmaker
Jensen and Row
Carrum Downs, Victoria
05.2020 - 03.2023
- Installed hinges, drawer slides, handles and other hardware on cabinets.
- Worked closely with team members to ensure successful completion of projects within specified deadlines.
- Utilized appropriate protective gear while handling hazardous materials such as sharp blades or heavy objects.
- Read blueprints and plans to understand project specifications.
- Stocked supplies needed for upcoming projects in preparation for production runs.
- Completed basic carpentry tasks such as sawing, drilling, routing and edging using hand tools and power tools.
- Inspected finished products before releasing them for delivery.
- Maintained a clean work area by cleaning up after each job was completed.
- Organized tools and materials needed for assigned tasks efficiently.
- Followed instructions from senior staff members when completing jobs.
- Measured raw materials to be used for cabinet making projects.
- Operated woodworking machinery such as table saws, routers and jointers safely with precision accuracy.
- Assisted in the construction of custom cabinets and furniture pieces, including cutting, sanding, assembling, finishing and installation.
- Performed repairs on existing cabinets or furniture pieces.
- Applied various finishes to finished products including stain, paint or lacquer coatings.
- Operated sanders and laminating machines to adhere wood laminate to surfaces.
- Interpreted work instructions and diagrams to set up and execute assigned projects.
- Finished cabinets by sanding, staining and installing.
Education
Some College (No Degree) - Year 11
Leongatha Secondary College
Leongatha, VICSkills
- Customer service
- Technical support
- Team leadership
- Regulatory compliance
- Customer relationship management
- Effective communication
- Time management
- Product knowledge
- Active listening
- Goal setting
- Career exploration
- Attention to detail
Affiliations
When I am not at work
- I enjoy going to the gym
- Producing music
- Reading and writing
- Listening to music
- Watching sports (AFL, NBA, NFL)
- I play football for Chelsea Heights Football Club on Saturday afternoons
Certification
- Certificate II in Building and Construction
- Road/traffic control with stop-slow bat
- Driver's license (full)
Timeline
Business Direct Advisor
NAB
06.2025 - Current
Technical Support Team Lead
Aussie Broadband
04.2023 - 10.2024
Apprentice Cabinetmaker
Jensen and Row
05.2020 - 03.2023
Some College (No Degree) - Year 11
Leongatha Secondary College