Jay Liu
Sydney
Summary
Results-driven professional with a diverse background in sales, team leadership, and education, boasting a Bachelor's degree from UNSW. With over 3 years of experience as a Sales Executive, Team Leader and Academy manager, I have honed exceptional presentation skills and a keen focus on delivering outstanding customer experiences. My enthusiasm , confidence , and well-groomed appearance complement my strong work ethic and the ability to thrive in high-pressure environments. My "can-do" attitude and unwavering commitment to continuous learning make me an adaptable and dynamic contributor. I excel as a team player , leveraging my collaborative spirit to achieve collective goals while consistently maintaining a strong drive to excel individually.
Overview
8
8
years of professional experience
Work History
Employment Consultant
APM Employment Services
08.2023 - Current
- Managed caseloads of up to 80 monthly clients in search of gainful employment.
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
Academy Manager
Guyun Guzheng Arts Academy
07.2020 - 08.2023
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Organized and allocated resources required to meet needs of 125 students and 5 instructors
Team Leader
KFC Haymarket Sydney
02.2016 - 12.2019
- Maintained up-to-date knowledge of store promotions and actively communicated them to customers, driving sales and increasing customer satisfaction.
- Team Supervision: Successfully supervised a team of up to 10 staff members, demonstrating strong leadership skills and the ability to guide and motivate team members to achieve collective goals.
Sales Executive
Fleminton Market NSW
02.2017 - 06.2019
- Collaborated closely with station staff and buying agencies to swiftly resolve order discrepancies, consistently meeting tight deadlines
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Science - Science
UNSW
Sydney, NSW05.2023
Skills
- Excellent Customer Service
- Merchandising / Retail Sales
- Neat Personal presentation
- Eye for detail and accuracy
- Issue Resolution
- Daily Workflow Improvement
- Customer Relations
- Problem Resolution
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Employment Consultant
APM Employment Services
08.2023 - Current
Academy Manager
Guyun Guzheng Arts Academy
07.2020 - 08.2023
Sales Executive
Fleminton Market NSW
02.2017 - 06.2019
Team Leader
KFC Haymarket Sydney
02.2016 - 12.2019
Bachelor of Science - Science
UNSW
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