Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jayde Wilson

Bacchus Marsh

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Online Team Member

Coles Bacchus Marsh
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals.
  • Provided exceptional customer service by resolving issues quickly, professionally, and empathetically.
  • Contributed to increased revenue by actively participating in upselling and cross-selling opportunities.
  • Handled sensitive customer information securely according to strict privacy regulations, ensuring trustworthiness in all transactions.
  • Maintained excellent product knowledge to provide informed recommendations to customers based on their unique needs.
  • Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Cashier

KFC Bacchus Marsh
09.2021 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Education

High School Diploma -

Bacchus Marsh College
Bacchus Marsh, VIC
11-2024

Skills

  • Customer satisfaction
  • Brand awareness
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash management
  • Strong collaboration
  • Customer focus
  • Payment processing
  • Customer inquiries
  • Teamwork
  • Teamwork and collaboration
  • Up-selling techniques
  • Customer service
  • Retail merchandising
  • Problem-solving
  • Product merchandising
  • Problem-solving skills
  • Time management
  • Product recommendations
  • Attention to detail
  • Strong numeracy
  • Problem-solving abilities
  • Multitasking and organization
  • Calm and professional under pressure
  • Basic math
  • Reliability
  • Stress management
  • Excellent communication
  • Understanding customer needs
  • Calm under pressure
  • Active listening
  • Positive and professional
  • Adaptability and flexibility

Interests

  • Road Trips
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Surfing
  • Camping
  • Running
  • Stand-up Paddleboarding (SUP)
  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness
  • Committed to improving personal fitness through regular participation in basketball

Timeline

Online Team Member

Coles Bacchus Marsh
09.2023 - Current

Customer Service Cashier

KFC Bacchus Marsh
09.2021 - 04.2023

High School Diploma -

Bacchus Marsh College

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Jayde Wilson