Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jayden Bernie

Belmont,NSW

Summary

Dynamic hospitality professional with extensive experience at Muffin Break, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through attentive service and high-quality baked goods. Skilled in cleaning and sanitizing, with a strong focus on maintaining a safe and organized environment while effectively managing diverse customer needs.

Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Muffin Break
12.2023 - 05.2025
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Adapted to diverse customer needs, providing personalized service that exceeded expectations.

Baker

Muffin Break
07.2022 - 04.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.

Wait Staff Member

Crusoe's on the Lake
05.2023 - 07.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Education

No Degree -

Belmont High
Belmont, NSW

Skills

  • Cleaning and sanitizing expertise
  • Supply restocking
  • First aid training
  • Upselling strategies
  • Event preparation
  • Customer service

Certification

  • Cert III in Retail (2019)
  • RSA obtained
  • RCG obtained
  • Health and Safety units Cert III in Hospitality (2019)
  • Introduction to barista skills - Food health and safety


Interests

  • Video Gaming
  • Reading
  • Magic the Gathering
  • Pokemon collecting
  • Dungeons and Dragons

Timeline

Hospitality Worker

Muffin Break
12.2023 - 05.2025

Wait Staff Member

Crusoe's on the Lake
05.2023 - 07.2023

Baker

Muffin Break
07.2022 - 04.2024

No Degree -

Belmont High

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Jayden Bernie