Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayden Wang

Brisbane,QLD

Summary

As a Customer Coordinator at Tencent (creator of WeChat and QQ), I supported marketing campaigns that converted 40% of the assigned customers into purchasers and gained valuable experience in digital marketing strategies and brand culture development. This also helped me to build fast video-editing skills to produce creative marketing content that increased audience engagement and campaign effectiveness.

At IBM, I worked as a System Coordinator, collaborating with multiple teams, including site engineers from different countries, to support internal system operations and machine maintenance. I developed strong communication, interpersonal and administrative skills. As well as AI usage skills within multiple businesses. I have also gained cross-team recognition for producing internal promotion videos that strengthened team visibility, improved communication and enhanced workplace culture.

While working at Coles, I manage multiple tasks under tight deadlines while supporting management. I have improved operational efficiency by streamlining workflows, strengthened marketing and sales skills and consistently adapted to changing business demands. This contributes to high customer satisfaction results and excellent team performance. Within Coles’ supportive culture, I have gained patience and empathy. Through daily conversations with multiple teams, I’ve cultivated a sense of humour, friendliness, creativity and the ability to work effectively in cross-cultural environments. I believe this contributes to a strong collaboration and positive team spirit.

Overview

5
5
years of professional experience

Work History

Online Shopper

Coles Supermarket
07.2020 - Current

- Supporting management by efficiently coordinating multiple tasks while improving team collaboration and engagement.

- Improving customer experience and contributing to sales performance, consistently exceeding an average daily target of $15,000.

System Coordinator

IBM
06.2021 - 06.2023

- Created promotional videos to highlight company culture and values across internal platforms, such as Slack.

- Facilitated AI systems by supporting site colleagues with clear communication and training assistance.

Customer Coordinator

Tencent
07.2020 - 06.2021

- Delivered high-quality marketing videos with fast-paced editing (an average of 20 minutes for 3-minute content), optimising production efficiency.

- Supported a marketing campaign that converted 40% of the assigned audience into purchasers.

Education

Master of Digital Communication -

QUT
01.2025

Bachelor of Bi-language Broadcasting - undefined

Communication University of China
01.2020

Skills

  • Creativity and Innovation
  • Agile methodology
  • Motivated team player
  • Customer service expertise
  • Excellent time management
  • Sales experience

Timeline

System Coordinator

IBM
06.2021 - 06.2023

Online Shopper

Coles Supermarket
07.2020 - Current

Customer Coordinator

Tencent
07.2020 - 06.2021

Bachelor of Bi-language Broadcasting - undefined

Communication University of China

Master of Digital Communication -

QUT
Jayden Wang