Jaye Baker
Yulara,NT
Summary
A dynamic hospitality and travel enthusiast with over nine years of hands-on experience. Fluent in both English and French, I thrive on creating unforgettable moments for guests. My genuine passion for service, paired with an infectious positive energy, sets the stage for memorable experiences. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tour Guide & Cameleer
Uluru Camel Tours
07.2024 - 11.2024
- Led in-depth camel tours four times daily in the Uluru region, providing guests with a comprehensive and immersive experience of the Australian outback
- Tailored all tour experiences to meet the interests of diverse groups to enhance guest satisfaction
- Worked closely with camels, including grooming, feeding, and health monitoring to thoroughly ensure their comfort and well-being
- Responsible for camel handling and care during tours and on the farm while emphasizing safety and comfort for both guests and animals
- Received consistent positive feedback and built strong relationships with guests, contributing to repeat business and positive word-of-mouth referrals
- Worked closely with team members and individually to maintain farm equipment and riding gear to ensure optimal efficiency while promoting a safe and enjoyable experience
Server
Hochi Mama CBD
05.2024 - 07.2024
- Server at a trendy, fast paced and central dining establishment with a focus on providing exceptional hospitality in addition to welcoming and creating an approachable rapport with guests
- Demonstrated thorough knowledge of all menu offerings and ingredients used in house to properly guide guests and cater to individual needs/ dietary restrictions
- Displayed in-depth knowledge of the bar menu, providing personalized recommendations for cocktails and beverages based on customer preferences
- Contributed to a 15% increase in customer satisfaction ratings through attentive service and feedback implementation
Immigration Consultant
Globalys Services
10.2023 - 01.2024
- Provide personalized guidance to clients navigating the immigration process, including work visas, family sponsorship, and residency applications
- Prepare and submit immigration applications and petitions, meticulously ensuring that all documentation is accurate and complete
- Represent clients in communications with immigration authorities, addressing inquiries and resolving issues while maintaining their best interests and integrity
- Organize and lead workshops and informational sessions
Server
Tauro Fine Dining
10.2023 - 01.2024
- Greet guests warmly upon arrival, escorting them to their tables and providing menus
- Offer knowledgeable recommendations on steak cuts, cooking temperatures, and wine pairings to enhance guests' dining experiences
- Work closely with kitchen and bar staff to ensure timely and accurate delivery of orders
- Work effectively as part of a team by supporting colleagues and contributing to a positive work environment
Server
Roar Tofino
05.2022 - 10.2023
- Provided exceptional service to guests while demonstrating extensive knowledge surrounding daily features and seasonal cocktail menu featuring locally foraged ingredients
- Experience in serving large groups and events
- Serve food and beverages with attention to detail and presentation, ensuring dishes are delivered promptly and to the highest standards
- Engage guests in conversation, sharing knowledge about the restaurant's commitment to sustainability and environmental stewardship
Education
Teaching English As A Foreign Language -
OISE University of Toronto
01-2022
Skills
- Public Speaking
- Sales Techniques
- Performance Improvement
- Exceptional communication
- Strong Work Ethic
- Guest Engagement
- Memory retention
Certification
- Teaching English as a Foreign Language (TEFL) Certification
- Northern Territory Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Responsible Service of Alcohol Certification
Languages
French
English
Timeline
Tour Guide & Cameleer
Uluru Camel Tours
07.2024 - 11.2024
Server
Hochi Mama CBD
05.2024 - 07.2024
Immigration Consultant
Globalys Services
10.2023 - 01.2024
Server
Tauro Fine Dining
10.2023 - 01.2024
Server
Roar Tofino
05.2022 - 10.2023
- Teaching English as a Foreign Language (TEFL) Certification
- Northern Territory Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Responsible Service of Alcohol Certification
Teaching English As A Foreign Language -
OISE University of Toronto
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