Jazzel Ann De La Cruz
Hastings
Summary
Accomplished administration and IT professional with over four years in incident management, customer service, and hospitality. Demonstrates expertise in supporting business operations, managing priorities, and collaborating with diverse stakeholders. Proven ability to deliver high-quality service and maintain accurate records in fast-paced settings.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Kitchen Attendant
Contemporary Catering
Mornington
05.2024 - Current
- Supported chefs in food preparation and cooking tasks to enhance meal quality and presentation.
- Ensured cleanliness and organization of kitchen and food preparation areas to support efficient operations.
- Managed inventory by restocking supplies and monitoring expiration dates to minimize waste and ensure freshness.
- Operated dishwashing equipment to ensure proper sanitation of utensils and dishes.
Receptionist Administrator
Sanctuary Inn on westernport
Hastings
12.2023 - Current
- Greeted guests and managed front desk operations at a hospitality establishment.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservations using hotel management software to ensure accurate bookings.
- Handled phone inquiries and provided information about room availability and services.
- Supported administrative tasks, including filing documents and maintaining office supplies.
Incident Management Analyst
Acquire Asia Pacific
Manila
06.2022 - 07.2023
- Conducted data analysis using various software tools to support decision-making.
- Analyzed operational processes to identify areas for efficiency improvements.
- Collaborated with cross-functional teams to develop strategic project plans.
- Prepared detailed reports outlining findings and recommendations for management.
- Developed training materials to enhance team understanding of best practices.
Incident Manager
Telus International
Manila
03.2020 - 07.2023
- Coordinated incident response efforts across multiple teams and departments.
- Facilitated communication between stakeholders during critical incident situations.
- Monitored incident management tools to track and resolve issues efficiently.
- Analyzed incident trends to improve response strategies and workflows.
- Collaborated with IT teams to address technical incidents effectively.
- Trained staff on incident management protocols and best practices.
Education
Advanced Diploma Of Information Technology -
Melbourne Metropolitan College
Melb, Vic 07.2024 - 08.2025
Diploma Of Information Technology -
Melbourne Metropolitan College
Melb, Vic 07.2023 - 07.2024
Bachelor of Arts - English Literature
Philippine Normal University
Manila, Philippines 06.2012 - 03.2016
Skills
- Food preparation
- Kitchen inventory
- Customer service
- Time management
- Data analysis
- Microsoft Office
- Problem resolution
- Effective communication
Timeline
Advanced Diploma Of Information Technology -
Melbourne Metropolitan College
07.2024 - 08.2025
Kitchen Attendant
Contemporary Catering
05.2024 - Current
Receptionist Administrator
Sanctuary Inn on westernport
12.2023 - Current
Diploma Of Information Technology -
Melbourne Metropolitan College
07.2023 - 07.2024
Incident Management Analyst
Acquire Asia Pacific
06.2022 - 07.2023
Incident Manager
Telus International
03.2020 - 07.2023
Bachelor of Arts - English Literature
Philippine Normal University
06.2012 - 03.2016