Jeanette Austen
White Hills,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour's, understanding customer desires and providing customized solutions to build loyalty.. I am available for any shifts am or pm Monday to Sunday.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Cleaning Angels
04.2022 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.
- Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
- Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
Customer Service Sales Representative
Pink Ladies Cleaning
07.2019 - 07.2021
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Addressed customer inquiries and resolved issues, resulting in a higher retention rate.
- Collaborated with team members to achieve sales targets and support overall store success.
- Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
Education
Certificate 111 - Animal Studies
Career Academy
Melbourne, VIC03.2022
Certificate 11 - Customer Service
Career Academy
Melbourne, VIC04.2020
Skills
- Quality Assurance
- Product Upselling
- Active Listening
- Multitasking and Organization
- Customer Satisfaction
- Flexible Schedule
- Good Communication Skills
- Excellent Written and Oral Communication
- Conflict Resolution
- Positive Attitude
- Problem Solving
- Time Management
- Interpersonal Skills
- Customer Service
- Customer Complaint Solutions
Timeline
Customer Service Officer
Cleaning Angels
04.2022 - 12.2023
Customer Service Sales Representative
Pink Ladies Cleaning
07.2019 - 07.2021
Certificate 111 - Animal Studies
Career Academy
Certificate 11 - Customer Service
Career Academy
Similar Profiles
Ava PageAva Page
House Cleaner at Cleaning AngelsHouse Cleaner at Cleaning Angels
Linda CabreraLinda Cabrera
Professional House Cleaner at Cleaning AngelsProfessional House Cleaner at Cleaning Angels
Blake RemkusBlake Remkus
Commercial and Residential Cleaner at Cleaning AngelsCommercial and Residential Cleaner at Cleaning Angels