JEEWAN JYOTI SHARMA
Westmead,NSW
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 4 years of education industry experience.
Overview
9
9
years of professional experience
Work History
Administration Officer
LA- Language Academy PTE, NAATI And IELTS Institue
06.2020 - Current
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
Customer service, Grocery
Asian, Store, Quakers hill
03.2018 - 04.2020
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Checked for outdated and overripe grocery items and removed from inventory.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Sandwich Artist
Mount Druitt
03.2018 - 12.2018
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Food Server
Red lea chickens Westfield
08.2015 - 04.2018
- Cultivated warm relationships with regular customers.
- Completed table resets by wiping down surfaces and refilling condiments.
- Organized and replenished supplies at food stations to optimize team performance.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education consultant
Kaushal Immigration
11.2014 - 05.2015
- Met with students to conduct individual assessments to determine academic and mental health needs.
- Facilitated constructive and regular communications between educators and parents via telephone and email.
- Provided recommendations for modification, development or improvement of educational programs as school board member.
Education
Master of Professional Accounting - Accounting
Holmes Institute
Sydney03.2020
Bachelor of Computer Application - Computer Science
R.K Arya College
Nawanshahr07.2013
Skills
- Customer Support
- Outbound Calling
- Service Recommendations
- Establishing Contacts
- Microsoft Office
- Client Relations
- Administrative and Office Support
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administration Officer
LA- Language Academy PTE, NAATI And IELTS Institue
06.2020 - Current
Customer service, Grocery
Asian, Store, Quakers hill
03.2018 - 04.2020
Sandwich Artist
Mount Druitt
03.2018 - 12.2018
Food Server
Red lea chickens Westfield
08.2015 - 04.2018
Education consultant
Kaushal Immigration
11.2014 - 05.2015
Master of Professional Accounting - Accounting
Holmes Institute
Bachelor of Computer Application - Computer Science
R.K Arya College
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