Ita Tumua
Springfield Lakes,QLD
Summary
Hardworking Customer Service Representative/Administrator Officer bringing over 10 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
9
9
years of professional experience
Work History
Administration Officer
Ministry of Social Development
Auckland, NZ
09.2015 - 04.2018
- Assess and process a variety of transactions and ensure that the information recorded is accurate and completed with set time frames
- Communicating with a variety of internal and external stakeholders in an appropriate and professional way
- Processed Annual Income Reviews for clients that receive assistance from the Government
Data Entry Processor
Coca-Cola Amatil Group
Auckland, NZ
06.2010 - 01.2013
- Entered data in databases in a timely and accurate manner
- Answering incoming calls, taking messages and redirecting calls as required
- Dealing with email enquiries
- Providing administration support to Sales Representatives, Accounts Team and to the Contact Center.
Customer Service Representative
Coca-Cola Amatil Group
Auckland, NZ
03.2008 - 06.2010
- Effectively managed a high-volume of inbound customer calls
- Processed orders for customers and arranged delivery of products
- Addressed and resolved and accurately resolved customer product complaints
- Responded to all enquiries received by email from both customers and other departments within the company
- Logged Technical calls and dispatched jobs to the Technicians
Collections Agent
Baycorp NZ Limited
Auckland, Auckland
07.2006 - 02.2008
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
National Certificate Level 2 - Business And Service
BEST Pacific Institute
Auckland2000
National Certificate Level 2 - Computer And Information
BEST Pacific Institute
Auckland2000
Skills
- Customer service-oriented
- Answering incoming calls
- Attention to detail
- Data entry
- MS Office proficiency
- Customer support
- Communication skills
- Documentation and reporting
- Typing 50 WPM
- Logging call information
Additional Information
Work References
Wendy Thornton
Service Manager
Ministry of Social Development NZ
Email: wendy.thornton001@msd.govt.nz
Avoia Vole
Service Manager
Ministry of Social Development NZ
Email: avoia.vole001@msd.govt.nz
Timeline
Administration Officer
Ministry of Social Development
09.2015 - 04.2018
Data Entry Processor
Coca-Cola Amatil Group
06.2010 - 01.2013
Customer Service Representative
Coca-Cola Amatil Group
03.2008 - 06.2010
Collections Agent
Baycorp NZ Limited
07.2006 - 02.2008
National Certificate Level 2 - Business And Service
BEST Pacific Institute
National Certificate Level 2 - Computer And Information
BEST Pacific Institute
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