Jeffrey Denmetharuth
BURLEIGH WATERS,QLD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
George's Paragon Seafood Restaurant
06.2022 - 03.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold appetizers, drinks and desserts to increase restaurant profits. Trained new servers on restaurant policies and procedures.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed credit card payments
Restaurant Waiter
Chiangmai Thai Broadbeach
04.2021 - 06.2022
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Operations Officer
JPT Tours
01.2014 - 04.2021
- Managed rosters for operations staff
- Handled customer service enquiries via phone call and email
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Education
Diploma - Accounting
Gold Coast Institute of Tafe
Southport, QLD06-2014
Skills
- EFTPOS & POS proficiency
- Cash Management
- Excellent computer skills
- Warm and Friendly
- Cleanliness Standards
- Customer Service and Rapport
- Phone Inquiries
- Conflict and Complaint Resolution
- Safe Work Practices
- Restaurant Operation
- Customer Engagement
- Multitasking Abilities
Timeline
Restaurant Waiter
George's Paragon Seafood Restaurant
06.2022 - 03.2023
Restaurant Waiter
Chiangmai Thai Broadbeach
04.2021 - 06.2022
Operations Officer
JPT Tours
01.2014 - 04.2021
Diploma - Accounting
Gold Coast Institute of Tafe
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