Jeffrey Mamado
18 Nankeen Approach,WA
Summary
Goal-oriented, making sure the customers are always being well taken care of. Always take tasks seriously and give my 100% to my job. Being in the customer service industry, I learned to communicate with different people of different race, age, and choices.
Overview
15
15
years of professional experience
Work History
Crew Coach
Mcdonalds Falcon
07.2023 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
All around helper
Canteen
01.2010 - Current
- Company Overview: Personal Business
- I help in serving, wash dishes, clean, buy ingredients for the canteen
- Almost all the things that needs to be done inside
- Personal Business
Customer Service II
Teletech
01.2018 - 01.2023
- Inbound/Outbound calls, providing after sales service, billing, technical, and general inquiry
- Also did some sales and retention to customers
Customer Service Representative
Startek
01.2017 - 01.2018
- Making and taking calls for a telecommunications company based in the US
- Answering general inquiry, sales, billing, technical support, and other concerns customers have on their accounts
Quality Control Expediter
First Balfour Inc.
01.2016 - 01.2017
- Quality checking of materials used in the construction site
- Auditing completed tasks for each day
Education
Bachelor of Science - Information Technology
ABE International Business College
01.2016
Skills
- Coaching techniques
- Task delegation
- Feedback delivery
- Staff motivation
Languages
English
Filipino
Timeline
Crew Coach
Mcdonalds Falcon
07.2023 - Current
Customer Service II
Teletech
01.2018 - 01.2023
Customer Service Representative
Startek
01.2017 - 01.2018
Quality Control Expediter
First Balfour Inc.
01.2016 - 01.2017
All around helper
Canteen
01.2010 - Current
Bachelor of Science - Information Technology
ABE International Business College
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