Jegam Rijal
Sydney,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Officer
NSW Education Standards Authority
Sydney, NSW
08.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Technology Analyst
Teachers Health Fund
Sydney, NSW
10.2021 - 04.2022
- Designed and administered user acceptance testing to achieve smooth transitions during installations of new systems and software.
- United technological needs from business areas to create company-wide system improvement best practices.
- Provided hands-on troubleshooting for issues at multiple scales, from individual systems to multi-site infrastructure.
- Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing and installation roadmaps to meet users' unique needs.
- Resolved malfunctions with systems and programs through troubleshooting.
- Oversaw installation of software programs and hardware systems to meet requirements.
Admin and IT Support
Australia Post
Ramsgate, NSW
04.2018 - 09.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Support Engineer
Microsoft Corporation
Gurgaon,India
02.2017 - 02.2018
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
Education
Master of Science - Information Systems
University of Southern Queensland
Toowoomba, QLD06.2021
Bachelor of Science - Information Technology
Bachelors of Technology
Sharda University , India07.2015
Skills
- Service Ticket Management
- Developing Security Plans
- Web Applications
- Network Security Systems
- Storage Systems
- Log Reviews
- Password Management
- Troubleshooting Network Issues
- User Experience
- Issue and Resolution Tracking
- Root Cause Analysis
- Operating Systems
- System Administration
- Database
Certification
Azure 900
HP certified C# developer
CCNA*
Timeline
Desktop Support Officer
NSW Education Standards Authority
08.2022 - Current
Business Technology Analyst
Teachers Health Fund
10.2021 - 04.2022
Admin and IT Support
Australia Post
04.2018 - 09.2021
Technical Support Engineer
Microsoft Corporation
02.2017 - 02.2018
Master of Science - Information Systems
University of Southern Queensland
Bachelor of Science - Information Technology
Bachelors of Technology
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