JEGAN THANGARAJA
Mount Waverley,Australia
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing 9 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Officer Admissions position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Student Payment Officer
Southern Cross University
01.2024 - Current
- Coordinate processing of accounts and incoming payments in compliance with CIC student payment policies and procedures
- Ensure that accounts are monitored to identify outstanding debts
- Coordinate communications with students to resolve their overdue payments
- Coordinate actions to encourage timely debt payments
- Ensure that student management system records are current
- Ensure that discrepancies are verified and resolve students billing issues
- Establish Payment Arrangements with students within authorized policies and procedures
- Assist with face-to-face student finance when required
- Respond to inbound student finance enquirers.
Student Payment Officer
EDUCO GLOBAL PTY LTD
01.2021 - 01.2023
- Coordinate the processing of accounts and incoming payments in compliance with CIC student payment policies and procedures
- Ensure that accounts are monitored to identify outstanding debts
- Coordinate communications with students to resolve their overdue payments
- Coordinate actions to encourage timely debt payments
- Ensure that student management system records are current
- Ensure that discrepancies are verified and resolve students billing issues
- Establish Payment Arrangements with students within authorized policies and procedures
- Assist with face-to-face student finance when required
- Respond to inbound student finance enquiries.
PRISMS Coordinator / Admissions Officer
CIC HED
01.2017 - 01.2021
- Assessing new applications and issuing Letter of Offer
- Entering Students Records on the Student Management System
- Creating Student's files (electronic and hard copy)
- Issuing Confirmation of Enrolment for International Students
- Answering Prospective Students and Agent's enquires related course enrollments
- Reporting Students on PRISMS (non-compliance/non-commencement/deferrals and extensions)
- Assisting with and processing Change of Course requests
- Student payment monthly bulk uploads
- Monitor and update agent list for HED including new agent contracts
- Record & Monitor TPS default in Prisms
- Monitor outstanding confirmation of enrolments (Coe's)
- Monitor Course variations in Prisms.
Travel Consultant
Travel Glen
08.2011 - 12.2019
- Handling and coordinating tours for individuals and groups for all request received
- Working closely with the ticketing team in providing the best rates for the customers
- Preparation of Itineraries, booking hotels, arranging tours in a timely manner.
Administration Officer
Cambridge International College
08.2014 - 01.2017
- Monitoring weekly student attendance and preparing attendance report highlighting issue of non-attendance and course progress in accordance with policy and procedures
- Entering data into TEAMS
- Generating weekly attendance report
- Preparing documents for Audit
- Scheduling classes
- Booking classrooms and liaising with other departments
- Reporting students
- Working with compliance and admissions
- Student counselling.
Store Assistant
Woolworths Supermarket
10.2011 - 06.2015
- Ensuring stock loads are managed in an effective and efficient manner
- Working within a team cohesively to complete task required in a timely manner
- Ensuring customer request are addressed professionally.
Senior Customer Service Executive
DIETHELM TRAVEL
04.2010 - 08.2011
- Coordinating and corresponding with foreign Agents in an effective and efficient manner
- Managed Agents - STA Travel, Elegant Resorts (UK), Explorer Fernreisen Gmbh Co.KG (Germany), and Creative Travel (India)
- Being accountable for the entire operation of the respective markets
- Being the first point of contact for Senior Customer Service Executive for the German/Spain, United Kingdom and Indian markets
- Preparation of Itineraries, booking hotels, arranging tours in a timely manner
- Being customer oriented and providing tour packages that meet customer requirements
- Being party responsible in meeting organizational monthly targets
- Preparing individual documentation for each client and maintaining a filling system to meet with the policies and procedures of the organization and tourist board of Sri Lanka
- Preparation and presenting monthly reports at board of meetings
- Co-coordinating with relevant departments within the organization to ensure that client requirements are met
- Being involved in strategy building in context of pricing, promotion and approaching target customers
- Being able to work autonomously and in a group environment
- Continuously building network within the organization and the industry
- Managing 4 staff members within the team whilst providing mentoring to new staff members and also training and developing current staff on an ongoing basis.
Education
Advance Diploma in Travel, Tourism & Hospitality Management -
Carrick Institute of Education (Melbourne- Australia)
01.2011
Diploma in Travel, Tourism & Hospitality Management -
Metropolitan College- (Sri Lanka)
01.2007
Advance Diploma in Travel, Tourism & Hospitality Management -
Tudor College London- (Sri Lanka)
01.2007
Preliminary Certificate in Business Management -
Worldwide Global Learning- (Sri Lanka)
01.2005
Certificate in Business Computing at Singapore Informatics -
University of Cambridge - Singapore Informatics -(Sri Lanka)
01.2004
Skills
- Financial Statements
- Internal Controls
- Customer service and assistance
- Payment handling
- Payment Scheduling
- Payment Processing
- Financial Documentation
- Management Reporting
Accomplishments
- Living Hemas Customer Service Award- 2011
- Within short period of time worked towards for audit and got the accreditation.
- Best customer service Award 2018/2020 and 2022
Hobbies and Interests
Involved in sport activities - active participant at the John Keells Cricket Team, Swimming Team, Bowling team and Football Team winning numerous awards during the years. I was an active participant within the Hemas group for sports activities including winning the Man of Match -2010 Intercompany Cricket series. Currently I am an active participant in the Old Josephian first eleven cricket team in Melbourne.
Timeline
Student Payment Officer
Southern Cross University
01.2024 - Current
Student Payment Officer
EDUCO GLOBAL PTY LTD
01.2021 - 01.2023
PRISMS Coordinator / Admissions Officer
CIC HED
01.2017 - 01.2021
Administration Officer
Cambridge International College
08.2014 - 01.2017
Store Assistant
Woolworths Supermarket
10.2011 - 06.2015
Travel Consultant
Travel Glen
08.2011 - 12.2019
Senior Customer Service Executive
DIETHELM TRAVEL
04.2010 - 08.2011
Advance Diploma in Travel, Tourism & Hospitality Management -
Carrick Institute of Education (Melbourne- Australia)
Diploma in Travel, Tourism & Hospitality Management -
Metropolitan College- (Sri Lanka)
Advance Diploma in Travel, Tourism & Hospitality Management -
Tudor College London- (Sri Lanka)
Preliminary Certificate in Business Management -
Worldwide Global Learning- (Sri Lanka)
Certificate in Business Computing at Singapore Informatics -
University of Cambridge - Singapore Informatics -(Sri Lanka)
Similar Profiles
Emily RodgerEmily Rodger
Research and Ethics Support Officer at Southern Cross UniversityResearch and Ethics Support Officer at Southern Cross University
JEGAN THANGARAJAJEGAN THANGARAJA
Student Payment Officer at Southern Cross UniversityStudent Payment Officer at Southern Cross University
Michelle WindeyerMichelle Windeyer
Manager - Travel Services at Southern Cross UniversityManager - Travel Services at Southern Cross University
Alexandra Ordoñez-AlvarezAlexandra Ordoñez-Alvarez
Postdoctoral Researcher at Southern Cross UniversityPostdoctoral Researcher at Southern Cross University
Yanjian LinYanjian Lin
Apprentice Installer at ArkeaApprentice Installer at Arkea