JEGAN THANGARAJA
Mount Waverley,Australia
Summary
Dynamic Student Payment Officer with a proven track record at Southern Cross University, excelling in payment processing and customer service. Skilled in financial documentation and internal controls, I effectively resolved billing discrepancies and established payment arrangements, enhancing student satisfaction and compliance. Passionate about supporting students in their educational journey.
Overview
14
14
years of professional experience
Work History
Student Payment Officer
Southern Cross University
Melbourne
01.2024 - Current
- Coordinate processing of accounts and incoming payments in compliance with CIC student payment policies and procedures
- Ensure that accounts are monitored to identify outstanding debts.
- Coordinate communications with students to resolve their overdue payments.
- Coordinate actions to encourage timely debt payments.
- Ensure that student management system records are current.
- Ensure that discrepancies are verified and resolve students’ billing issues.
- Establish Payment Arrangements with students within authorized policies and procedures.
- Assist with face-to-face student finance when required.
- Respond to inbound student finance enquirers.
- Coordinate and administer scholarship programs for The Hotel School, including:
- Processing scholarship allocations and maintaining accurate financial records
- Liaising with students regarding scholarship eligibility, usage, and balances
- Ensuring timely application of scholarship funds to student accounts
- Preparing reports for internal stakeholders on scholarship usage and forecasting
- Monitoring student enrolments to ensure correct application of scholarship benefits
Student Payment Officer
EDUCO GLOBAL PTY LTD
02.2021 - 12.2023
- Coordinate the processing of accounts and incoming payments in compliance with CIC student payment policies and procedures.
- Coordinate the processing commission payments to agent on time
- Ensure that accounts are monitored to identify outstanding debts.
- Coordinate communications with students to resolve their overdue payments.
- Coordinate actions to encourage timely debt payments.
- Ensure that student management system records are current.
- Ensure that discrepancies are verified and resolve students billing issues.
- Establish Payment Arrangements with students within authorized policies and procedures.
- Assist with face-to-face student finance when required.
- Respond to inbound student finance enquiries.
PRISMS Coordinator / Admissions Officer
CIC HED
01.2017 - 02.2021
- Assessing new applications and issuing Letter of Offer.
- Entering Students Records on the Student Management System.
- Creating Student's files (electronic and hard copy).
- Issuing Confirmation of Enrolment for International Students.
- Answering Prospective Students and Agent's enquires related course enrollments.
- Reporting Students on PRISMS (non-compliance/non-commencement/deferrals and extensions).
- Assisting with and processing Change of Course requests.
- Student payment monthly bulk uploads.
- Monitor and update agent list for HED including new agent contracts.
- Record & Monitor TPS default in Prisms.
- Monitor outstanding confirmation of enrolments (Coe's).
- Monitor Course variations in Prisms.
Travel Consultant
Travel Glen
08.2011 - 12.2019
- Handling and coordinating tours for individuals and groups for all requests received.
- Working closely with the ticketing team in providing the best rates for the customers.
- Preparation of Itineraries, booking hotels, arranging tours in a timely manner.
Administration Officer
Cambridge International College
08.2014 - 01.2017
- Monitoring weekly student attendance and preparing attendance report highlighting issue of non-attendance and course progress in accordance with policy and procedures
- Entering data into TEAMS
- Generating weekly attendance report
- Preparing documents for Audit
- Scheduling classes
- Booking classrooms and liaising with other departments
- Reporting students
- Working with compliance and admissions
- Student counselling.
Education
Advance Diploma - Travel, Tourism & Hospitality Management
Carrick Institute of Education
Melbourne, AustraliaDiploma - Travel, Tourism & Hospitality Management
Metropolitan College
Sri LankaAdvance Diploma - Travel, Tourism & Hospitality Management
Tudor College London
Sri LankaPreliminary Certificate - Business Management
Worldwide Global Learning
Sri LankaCertificate - Business Computing
University of Cambridge - Singapore Informatics
Sri LankaSkills
- Financial statements and documentation
- Internal controls
- Customer service and assistance
- Payment processing and scheduling
- Administration and management reporting
- Scholarship admissions
Timeline
Student Payment Officer
Southern Cross University
01.2024 - Current
Student Payment Officer
EDUCO GLOBAL PTY LTD
02.2021 - 12.2023
PRISMS Coordinator / Admissions Officer
CIC HED
01.2017 - 02.2021
Administration Officer
Cambridge International College
08.2014 - 01.2017
Travel Consultant
Travel Glen
08.2011 - 12.2019
Advance Diploma - Travel, Tourism & Hospitality Management
Carrick Institute of Education
Diploma - Travel, Tourism & Hospitality Management
Metropolitan College
Advance Diploma - Travel, Tourism & Hospitality Management
Tudor College London
Preliminary Certificate - Business Management
Worldwide Global Learning
Certificate - Business Computing
University of Cambridge - Singapore Informatics
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