Jem Mikah
Preston,VIC
Summary
Detail-oriented professional with excellence in team collaboration and workflow enhancement. Proven ability to manage advanced files and schedules, creating innovative materials using Canva and applications across the Microsoft suites to support diverse teams.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Administration Support Officer
headspace Glenroy
Glenroy, VIC
08.2023 - Current
- Collaborated with multidisciplinary teams to identify and implement workflow improvements across departments.
- Managed physical and digital files, monitored spreadsheets, and updated reports to ensure timely access to project materials.
- Organised files, developed spreadsheets, and maintained front desk and reception area to support daily operations.
- Created new and eye catching branded resources for wait rooms and consult rooms
Master Hairstylist
Little Rebel Barbershop
Preston, VIC
03.2022 - 08.2023
- Managed appointment schedules to optimise client flow and minimise wait times.
- Conducted weekly inventory checks of professional products used in the salon.
- Created a price thorough guide for colour services
- Made promotional posts for social media advertisement to grow and curate a clientele
Senior Hairstylist
Mazi Hair
Hobart, TAS
01.2020 - 03.2022
- Mentored junior stylists on techniques and customer service best practices.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Assisted with bookkeeping, filing and maintaining clients' records.
Junior Hairstylist
Genre Hair
Hobart, TAS
02.2018 - 12.2019
- Managed salon software for appointment scheduling and client records, enhancing client experience.
- Arranged salon space to streamline workflow and improve service delivery.
- Oversaw front-end operations, booked appointments, maintained inventory, and coordinated employee schedules for optimal salon performance.
Sales Assistant
Lipscombe Larder
Sandy Bay , TAS
07.2015 - 01.2019
- Delivered product knowledge to elevate customer experience.
- Assisted in creating displays to effectively promote products.
- Utilized point-of-sale systems for accurate inventory tracking and timely restocking.
Volunteer & Event Organiser
Queer Youth of Tas
Hobart, TAS
04.2015 - 03.2018
- Created safe spaces for LGBTQIA+ and questioning young people to foster peer connections and support
- Organised and facilitated group events and outings, including multiple Queer Proms, to strengthen community engagement and celebration
- Organised community events to engage and empower queer youth and allies.
Education
Certificate 3 - Hairdressing
TasTAFE
TAS10-2020
Certificate 4 - Peer Work
ORYGEN Youth Heath
Parkville, VICOccupational Violence And Aggression Training -
ORYGEN Youth Health
Parkville, VICSkills
- Workflow enhancement with Pracsoft and Medical Director
- Proficient in Microsoft suites
- Graphic design
- Detail-oriented approach
- Team collaboration skills
- Diverse team engagement
Certification
Working with Children's Check - Current.
Accomplishments
Top Student Achievement - TAFE Scholarship
Timeline
Administration Support Officer
headspace Glenroy
08.2023 - Current
Master Hairstylist
Little Rebel Barbershop
03.2022 - 08.2023
Senior Hairstylist
Mazi Hair
01.2020 - 03.2022
Junior Hairstylist
Genre Hair
02.2018 - 12.2019
Sales Assistant
Lipscombe Larder
07.2015 - 01.2019
Volunteer & Event Organiser
Queer Youth of Tas
04.2015 - 03.2018
Certificate 3 - Hairdressing
TasTAFE
Certificate 4 - Peer Work
ORYGEN Youth Heath
Occupational Violence And Aggression Training -
ORYGEN Youth Health