Jemma Hiscox

In my current role, I independently manage a diverse portfolio of 95 residential properties across the Perth metropolitan area, delivering full end-to-end property management services. My responsibilities include conducting home opens, leasing properties, signing up new tenants, preparing detailed property condition reports using 360-degree camera technology, coordinating lease and management authority renewals, and managing all aspects of routine inspections and preventative maintenance. I ensure legal compliance across all tenancies and maintain clear, consistent communication with both landlords and tenants to support strong relationships and efficient issue resolution. I also handle after-hours maintenance coordination and emergencies as part of my ongoing commitment to high service standards. I am proficient in multiple property management systems, including Property Tree, Tapi, VaultRe, Inspection Express, and Inspect Real Estate, which I use to streamline operations and maintain accuracy in reporting and compliance.

In this role, I was responsible for the end-to-end leasing process for all advertised rental properties within the office. My duties included conducting market research to stay informed on current rental trends and recommending rental prices to property managers. I managed property advertising through VaultRE, scheduled and conducted home opens through Inspect Real Estate, and processed tenancy applications. This included completing thorough background checks using NTD, TICA, and the eCourts portal, and providing detailed applicant write-ups for owner perusal. I also drafted new lease agreements, ensuring accuracy and compliance throughout the leasing process.

In this role, I assisted in the management of a portfolio of 205 properties. My role involved arranging and following up on maintenance, liaising with trades, processing invoices through to trust, and invoicing tenants for utilities. I managed inspection scheduling, calendar coordination for compliance tasks such as smoke alarm checks, and maintained regular communication with both tenants and landlords. I also oversaw rent and invoice arrears, issued breach notices in line with legislation, and handled property condition reports, routine inspections and final bond inspections, including preparing damage and cleaning reports. In addition, I managed emergency and after-hours maintenance calls, performed general administrative duties, and consistently provided high-level customer service. My role required strong attention to detail, organisational skills, and the ability to manage multiple priorities in a fast-paced environment.

in this role, I assisted in the management of two property portfolios comprising of approximately 160 residential properties, primarily large ‘hills’ properties. I worked closely with two senior property managers to provide end-to-end support, including maintenance coordination, inspections, arrears management, lease renewals, and compliance tasks. I conducted routine and final bond inspections, prepared detailed reports, and handled tenant and landlord communications professionally. I managed property advertising, home opens, application processing (including TICA, NTD, and social media checks), and created applicant summaries. I was also responsible for after-hours maintenance calls, calendar management, contractor onboarding, and general administration. I actively contributed to process improvements and maintained strong attention to detail across all compliance and operational duties.