Jenelle Castles
Bunbury,WA
Summary
Having worked in a traffic management position for the past two years and successfully completing my Worksite Traffic Management course in May, I am looking to continue my employment in this industry, hoping for a fresh start with another company that more aligns with the direction I am seeking as an employee
Overview
24
24
years of professional experience
1
1
Certification
Work History
Traffic Controller, WTM
Traffic Force
Bunbury, WA
2023.03 - Current
- Coordinated traffic flow during peak hours to enhance safety and efficiency.
- Monitored and directed vehicle movements at construction sites using sign signals.
- Communicated with team members to relay important updates and instructions promptly.
- Assisted in training new staff on traffic control procedures and safety practices.
- Managed setup and removal of temporary traffic control equipment and signs.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Read and applied sketches and plans
Professional Commercial Cleaner
Glade Caravan Park
Bunbury, WA
2009.02 - 2012.01
- Maintained cleanliness in offices, restrooms, and common areas daily.
- Followed safety protocols for handling chemicals and cleaning tools.
- Cleaned windows both inside and outside of the building when needed.
- Removed trash from receptacles around the building on an ongoing basis.
- Maintained janitorial closets in a neat and orderly manner, ensuring all necessary supplies were stocked.
- Polished stainless steel surfaces in kitchens or break rooms.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
- Vacuum carpets, curtains and upholstered furniture
- Removed dust and dirt from ceilings, walls, overhead pipes and fixtures
- Removed rubbish and recyclable material, emptied containers, bins and trays
Food and Beverage Attendant
Koombana Bay Sailing Club
Bunbury, WA
2004.11 - 2008.08
- Served food and beverages to club members and guests.
- Maintained cleanliness of dining areas and service stations.
- Assisted with event setups, ensuring all supplies were ready.
- Collaborated with kitchen staff to ensure timely service.
- Processed orders efficiently using point-of-sale systems.
- Provided excellent customer service, addressing guest inquiries promptly.
- Monitored inventory levels, reporting shortages to management.
- Trained new staff on service standards and procedures.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Set tables for upcoming meals by following food service guidelines.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated with the management team to organize and execute special events and bookings.
- Effectively multitasked within fast-paced environment.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
Grader Operator & Labourer
Wespine
Bunbury, WA
2002.01 - 2005.01
- Conducted visual inspections of material prior to and after grading process.
- Monitored feed rates throughout the course of the grading cycle.
- Assisted other personnel in troubleshooting technical problems related to grading operations.
- Ensured all safety protocols were followed in accordance with OSHA regulations.
- Followed established guidelines when loading and unloading materials from conveyor belts.
- Responded quickly to emergency situations involving equipment malfunctions.
- Operated grading machines to separate materials according to size, weight, color, and texture.
- Assisted drivers, equipment operators, and other employees in grouping and sorting materials.
- Maintained clean and organized worksite to ensure safety compliance.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Stacked and arranged products on pallets according to size and weight requirements.
Education
GED -
Newton Moore SHS
Bunbury 1997-12
Skills
- Traffic management
- Traffic control procedures
- Incident reporting
- Fit with the stamina to perform physically demanding activities
- Ability to read sketches and plans
- Well developed communication skills
- Understanding of OH&S requirements with the ability to apply in the workplace
- Capable of working in a team as well as independently
- Ability to learn, motivated, enthusiastic, reliable and adaptable
- Attention to detail
- Time management
Certification
- WA Driver's Licence C Class
- BWTM & Traffic Controller
- WTM
- White Card
Timeline
Traffic Controller, WTM
Traffic Force
2023.03 - Current
Professional Commercial Cleaner
Glade Caravan Park
2009.02 - 2012.01
Food and Beverage Attendant
Koombana Bay Sailing Club
2004.11 - 2008.08
Grader Operator & Labourer
Wespine
2002.01 - 2005.01
GED -
Newton Moore SHS