Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Referees
Timeline
Generic
Jenna Marschall

Jenna Marschall

Hamlyn Terrace,NSW

Summary

With experience as an RPAS (Remotely Piloted Aircraft Systems) instructor, a customer service representative, laboratory technician and a receptionist, I believe I offer a unique blend of expertise to any team. In addition to this, I am currently studying a Graduate Certificate in Marketing to forge a career that utilises my creative and analytical mindset.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Aviassist
Newcastle, NSW
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Use of Salesforce, Axcelerate, Xero and Canvas software

Remotely Piloted Aircraft System (RPAS) Instructor

Aviassist
Newcastle, NSW
08.2023 - Current
  • Delivery of comprehensive theory in association with CASA's Part 101 MOS and CASR 101.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Conducted hands-on flight training

Laboratory Technician

Murgon State High School
Murgon
11.2020 - 06.2023
  • Maintained the Chemwatch database in cohesion with the Chemical Management Plan.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.

Hotel Receptionist

Banff Centre for Arts & Creativity
Banff, Canada
06.2019 - 01.2020
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.

Receptionist

Caloundra RSL
Caloundra, QLD
05.2018 - 05.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Graduate Certificate in Marketing -

University of Newcastle
Newcastle, NSW
12.2025

Diploma of Laboratory Technology -

ABC Training And Consulting
01.2023

Bachelor of Aviation -

Griffith University
01.2018

Secondary Education -

Murgon State High School
12.2015

Skills

  • Strong teamwork skills
  • Critical thinking
  • Leadership qualities
  • Interpersonal skills
  • Problem-solving abilities
  • Excellent written and oral communication
  • Analytical skills
  • Organisational skills
  • Computer proficiency
  • Follow-up skills
  • Prioritisation

Accomplishments

  • President of Griffith University Soaring Society, 2017
  • School Captain of Murgon State High School, 2015
  • UQ Science Ambassador, 2014
  • Merit Award - Years 8, 9, 10, 11 & 12
  • Academic Award for Geography, 2015
  • Paul Sherman Memorial Award for Academic Excellence in English/Humanities, 2015
  • Academic Award for Biology, Chemistry, Geography & English, 2014

Volunteer Experience

  • Ground Crew (Air Marshalling), Caboolture TAVAS, 2018, Communicating with officials, Mashalling pilots on and off the runway before and after their performance, Organisation aircraft parking location on the airport taxiways
  • University Promoter, TSXPO, 2017, Encouraged high school students to attend Griffith University, Set up a Griffith University stall at the expo which provided students with information, Assisted students with flying an aircraft on the Boeing simulator

Referees

Erica Edwards, HOD Mathematics/Science

Murgon State High School

Ph: 0448 684 013

Ann Postle, Business Manager
Murgon State High School

Ph: 07 4169 9201

email: apost10@eq.edu.au

Timeline

Customer Service Representative

Aviassist
01.2024 - Current

Remotely Piloted Aircraft System (RPAS) Instructor

Aviassist
08.2023 - Current

Laboratory Technician

Murgon State High School
11.2020 - 06.2023

Hotel Receptionist

Banff Centre for Arts & Creativity
06.2019 - 01.2020

Receptionist

Caloundra RSL
05.2018 - 05.2019

Graduate Certificate in Marketing -

University of Newcastle

Diploma of Laboratory Technology -

ABC Training And Consulting

Bachelor of Aviation -

Griffith University

Secondary Education -

Murgon State High School
Jenna Marschall