Jenna Marschall
Hamlyn Terrace,NSW
Summary
With experience as an RPAS (Remotely Piloted Aircraft Systems) instructor, a customer service representative, laboratory technician and a receptionist, I believe I offer a unique blend of expertise to any team. In addition to this, I am currently studying a Graduate Certificate in Marketing to forge a career that utilises my creative and analytical mindset.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Aviassist
Newcastle, NSW
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Use of Salesforce, Axcelerate, Xero and Canvas software
Remotely Piloted Aircraft System (RPAS) Instructor
Aviassist
Newcastle, NSW
08.2023 - Current
- Delivery of comprehensive theory in association with CASA's Part 101 MOS and CASR 101.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Conducted hands-on flight training
Laboratory Technician
Murgon State High School
Murgon
11.2020 - 06.2023
- Maintained the Chemwatch database in cohesion with the Chemical Management Plan.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
Hotel Receptionist
Banff Centre for Arts & Creativity
Banff, Canada
06.2019 - 01.2020
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
Receptionist
Caloundra RSL
Caloundra, QLD
05.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Graduate Certificate in Marketing -
University of Newcastle
Newcastle, NSW12.2025
Diploma of Laboratory Technology -
ABC Training And Consulting
01.2023
Bachelor of Aviation -
Griffith University
01.2018
Secondary Education -
Murgon State High School
12.2015
Skills
- Strong teamwork skills
- Critical thinking
- Leadership qualities
- Interpersonal skills
- Problem-solving abilities
- Excellent written and oral communication
- Analytical skills
- Organisational skills
- Computer proficiency
- Follow-up skills
- Prioritisation
Accomplishments
- President of Griffith University Soaring Society, 2017
- School Captain of Murgon State High School, 2015
- UQ Science Ambassador, 2014
- Merit Award - Years 8, 9, 10, 11 & 12
- Academic Award for Geography, 2015
- Paul Sherman Memorial Award for Academic Excellence in English/Humanities, 2015
- Academic Award for Biology, Chemistry, Geography & English, 2014
Volunteer Experience
- Ground Crew (Air Marshalling), Caboolture TAVAS, 2018, Communicating with officials, Mashalling pilots on and off the runway before and after their performance, Organisation aircraft parking location on the airport taxiways
- University Promoter, TSXPO, 2017, Encouraged high school students to attend Griffith University, Set up a Griffith University stall at the expo which provided students with information, Assisted students with flying an aircraft on the Boeing simulator
Referees
Erica Edwards, HOD Mathematics/Science
Murgon State High School
Ph: 0448 684 013
Ann Postle, Business Manager
Murgon State High School
Ph: 07 4169 9201
email: apost10@eq.edu.au
Timeline
Customer Service Representative
Aviassist
01.2024 - Current
Remotely Piloted Aircraft System (RPAS) Instructor
Aviassist
08.2023 - Current
Laboratory Technician
Murgon State High School
11.2020 - 06.2023
Hotel Receptionist
Banff Centre for Arts & Creativity
06.2019 - 01.2020
Receptionist
Caloundra RSL
05.2018 - 05.2019
Graduate Certificate in Marketing -
University of Newcastle
Diploma of Laboratory Technology -
ABC Training And Consulting
Bachelor of Aviation -
Griffith University
Secondary Education -
Murgon State High School