Jenna Robertson
BORONIA HEIGHTS,QLD
Summary
I am motivated with more than 15 years hospitality experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Venue Manager
Frankies Place
Loganholme, QLD
08.2024 - 04.2025
- Restaurant and bar open & close operations.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed recruiting, hiring and training of team members.
- Supervised events from start to finish.
- Entertainment management.
- Answering all phone & email enquiries quickly and efficiently often closing deals.
Manager
Cafe 7
Paradise Point
04.2024 - 08.2024
- Having previously worked here for the same owners, i filled in as manager until the new manager got sponsorship.
- Maintained high coffee turnover.
- Established team priorities, maintained schedules and monitored performance.
Venue Manager
Moffat Beach Brewing Co
Caloundra, QLD
05.2023 - 03.2024
- Oversee and roster 2 busy venues.
- Trained new employees on proper protocols and customer service standards.
- Managed daily open and close, bar, staff and coffee operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Golden Beach Tavern
Caloundra, QLD
01.2023 - 05.2023
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Night management
Owner/Manager
Grazing Grounds Cafe
Caloundra
11.2020 - 01.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Answering all email and phone enquiries.
- Worked flexible hours; night, weekend, and holiday shifts.
Bar Attendant
Love Nightlife
Broadbeach, QLD
05.2016 - 01.2018
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Duty Manager
Cafe 7
Gold Coast, QLD
02.2013 - 02.2016
- Cash handling and banking
- Bar attendant
- Barista
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained employees in essential job functions.
Education
Completed Year 10 -
Coombabah State High School
2003
Diploma - Counselling
Australian College of Applied Psychology
2014
Certificate - Cert III & Kids Fit
Fitness Institute
Skills
- Writing and verbal communication
- Relationship building
- Event planning and management
- Staff management
- Staff supervision
- Venue supervision
- Staff training/development
- Recruitment
- Cost control
Certification
- Approved Managers Licence
- TAB Compliance Training
- RMLV
- RSA, RSG
- First Aid & CPR
Timeline
Venue Manager
Frankies Place
08.2024 - 04.2025
Manager
Cafe 7
04.2024 - 08.2024
Venue Manager
Moffat Beach Brewing Co
05.2023 - 03.2024
Assistant Manager
Golden Beach Tavern
01.2023 - 05.2023
Owner/Manager
Grazing Grounds Cafe
11.2020 - 01.2023
Bar Attendant
Love Nightlife
05.2016 - 01.2018
Duty Manager
Cafe 7
02.2013 - 02.2016
Completed Year 10 -
Coombabah State High School
Diploma - Counselling
Australian College of Applied Psychology
Certificate - Cert III & Kids Fit
Fitness Institute