Jennifer Barwick
Hassall Grove,NSW
Summary
Highly-motivated, with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Administration Support Officer
Wireless Network Group, NSW Police Force
Surry Hills, New South Wales
02.2025 - Current
- Deliver customer-oriented support services to ensure effective operation of the command/business unit
- Updating and maintaining records and databases, complying with records management processes, across a range of electronic systems, to ensure information is accurate, stored correctly and accessible.
- Process correspondence for the command/business unit to support the necessary response within required time frames.
- Maintain correspondence support for the Commander - Wireless Network Services.
- Coordinate administrative functions to suuport the command/business unit, such as purchasing and reconcilation, mail, scheduling of meetings, taking minutes, correspondence, auditing and accountable books, to ensure efficient scheduling of business requirements
- Handle a range of matters on a daily basis and follow up outstanding issues in a timely and efficient mannerume work environment in accordance within legislation and policy.
- Adapt to changing environments and deployment across a range of portfolios to meet command/business needs
Income Protection Officer
Shared Services, NSW Police Force
Parramatta, New South Wales
10.2024 - 01.2025
- Provide advice, guidance and support to officers eligible for and seeking income protection benefits and the associated claims management process to ensure accurate salary payments.
- Provide advice to management to inform of any information that assists in determinations of payments, processing and other matters to ensure that they are addressed and managed appropriately.
- Maintain file notes and records through organizational electronic records management systems, upholding privacy principles and in accordance with legislation, policies, and procedures.
- Maintain and seek out, up to date knowledge of industrial awards, policies and legislative requirements to ensure advice supports service delivery for injured officers regarding income protection.
- Ensure transactional functions relating to income protection that directly impact the salary of injured officers, are accurate to minimise over-under payments.
- Provide empathy, support and assistance to officers with claims who may be upset and/or distressed.
Senior Communications Officer
Radio Operations Group, NSW Police Force
Penrith, NSW
01.2008 - 09.2024
- With an emphasis on customer service and corporate values, perform all duties efficiently and effectively to achieve the corporate goals of NSW Police Force
- Task, direct and control Communications Officers including assisting supervisors in monitoring work performance
- Provide immediate supervision for Communications Officers with a view to ensuring all team members comply with Standard Operating Procedures (SOPS), policies and instructions
- Mentor existing staff and provide workplace training to Probationary Communication Officers
- Immediate management of workplace conflict or team member related issues
- Initial staff welfare: monitoring for signs of stress/reporting significant incidents
- Maintain an awareness of active incidents ensuring ongoing matters are included in a hand over with the oncoming shift
- Coordinate the response to significant incidents, maintain radio support and ensure sufficient resources are responded to effectively deal with each incident
- Ensure all incidents of a serious, unusual or newsworthy nature are reported to shift coordinators and the State Coordinators Unit (SCU)
- Disseminate relevant information to other work groups
- Represent and participate in various Radio Operations Group committees as per Command requirements
- Undertake portfolios such as Quality Assurance, Work Health & Safety, Welfare tasks or any other suitable portfolio that may arise due to operational requirements
Communications Officer
Radio Operations Group, NSW Police Force
Penrith, NSW
07.2003 - 09.2024
- Generate and update electronic incident messages
- Receive and broadcast Police radio messages for routine and emergency incidents
- Answer and process both urgent and non urgent telephone calls
- Coordinate and monitor the response of Police to incidents and maintain radio support, ensuring sufficient resources are contacted
- Notify the State Coordinators Unit or Shift Supervisor of all events which are serious, unusual or newsworthy
- Utilise computer based dispatch systems to record broadcasting and acknowledgement times, divert or duplicate messages and respond to incoming messages
- Monitor the activities of all mobile units, allocated resources and incidents coming within the operator's span of control.
Clerical Officer - Appeals and Promotions Unit
NSW Police
Parramatta, NSW
05.2003 - 07.2003
Temp Clerical Officer - Police Recruitment
NSW Police Force
Parramatta, NSW
10.2002 - 05.2003
Commercial Recruitment Manager
Able Employment Group
Parramatta, NSW
07.1993 - 09.2002
Payroll Manager
Davenport Campbell Architects
Sydney, NSW
Assistant Accountant
Mainwaring Fowler Chartered Accountants
St Marys, NSW
Trainee Accountant
Prospect Electricity
Parramatta, NSW
Management Trainee
Westpac Banking Corperation
Wentworthville, NSW
Education
Associate Diploma of Accounting -
NSW TAFE
Diploma Of Government -
CLET Training
Diploma of Leadership and Management -
CLET Training
Certificate IV Business (Administration) -
CLET Training
Skills
- Team leadership skills
- Research abilities
- Articulate communication skills
- Report writing
- Resolving complex issues
- Performance under pressure in a high volume environment
- Negotiation skills
- Problem solving
- Mentoring
- Conflict resolution
Training
- Workplace Trainer
- Roster Officer Training
- Health and Safety Representative (HSR)
- First Aid Certificate
- Leadership - Take the Lead Program
- Emergency Management - including Emergency Operations Centres and Emergency Evacuation Centres
Timeline
Administration Support Officer
Wireless Network Group, NSW Police Force
02.2025 - Current
Income Protection Officer
Shared Services, NSW Police Force
10.2024 - 01.2025
Senior Communications Officer
Radio Operations Group, NSW Police Force
01.2008 - 09.2024
Communications Officer
Radio Operations Group, NSW Police Force
07.2003 - 09.2024
Clerical Officer - Appeals and Promotions Unit
NSW Police
05.2003 - 07.2003
Temp Clerical Officer - Police Recruitment
NSW Police Force
10.2002 - 05.2003
Commercial Recruitment Manager
Able Employment Group
07.1993 - 09.2002
Payroll Manager
Davenport Campbell Architects
Assistant Accountant
Mainwaring Fowler Chartered Accountants
Trainee Accountant
Prospect Electricity
Management Trainee
Westpac Banking Corperation
Associate Diploma of Accounting -
NSW TAFE
Diploma Of Government -
CLET Training
Diploma of Leadership and Management -
CLET Training
Certificate IV Business (Administration) -
CLET Training
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