LEE OLIVER
Summary
Highly motivated and dedicated Case Manager/Support Officer with 7 years completed in the homelessness sector, custodial services, Defence and mining industry with a strong passion for quality client care. I have had extensive exposure to a wide range of industries and can offer excellent attention to detail combined with analytical and problem-solving skills with a focus on positive client outcomes and crisis intervention. I have a reputation for working diligently and efficiently developing and building on strong relationships. Skilled in client advocacy, team collaboration and maintaining relationships with community partners. I am now seeking an opportunity to expand my experience to further progress in my career.
Overview
18
18
years of professional experience
Work History
Administration Support Officer
Department of Defence JTA
12.2023 - Current
- Assist with the management of Member Transition case allocations, scheduling session planning and monitor case review
- Provide effective oversight of all transition case management systems and data administration
- Consistently monitor Members Defence Force Transition Program brokerage allocations
- Manage all administration task for Transition Support Centre Victoria/Tasmania while also assisting with Sydney Central/Northern Sydney teams when required
- Assist with problem solving and preventable matters or concerns before they occur
- Record and maintain a register of inquiries and action to be taken
- Assist with complex cases for Members and take appropriate action to ensure positive outcomes
- Calendar management for Transitions team, key organizer of stakeholder engagement events by providing up-to-date information and processes for Australian Defence Force Joint Transitions Authority (JTA)
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
Initial Assessment & Planning Worker
The Salvation Army HPP
11.2021 - 12.2023
- Overseeing the provision of best practice, solution focused case management responses to all clients requiring support to achieve housing stability
- In conjunction with the Team Leader and Program Manager, monitoring, reviewing, and analyzing budgets and operational functions
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Supporting clients to develop a goal directed case plan and crisis interventions to meet their needs
- In collaboration with the Team Leader and Program Manager, creating and maintaining a continuous recruitment plan that ensures the ‘best-of-the-best' staff are employed by being asked to participate in recruitment processes
- Driving quality improvement activities, and updating procedures, as required by ensuring services are delivered within the framework of The Salvation Army policies & procedures, legislative requirements, and meet the relevant service standards
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
- All while evaluating programs and services, thinking outside the box, and being a ‘can-do' solution focused assistant leader
- Liaising with internal correctional staff about the reintegration pathway and maintaining ongoing communication regarding the management of each client
- Providing high quality support, supervision, and debriefing to staff when required from Team Leader and Program Manager as well as additional duties as directed
- Building and developing strong sector partnerships, and maintaining collaborative relationships with key stakeholders, supporting better services and outcomes
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Assessment Transition Coordinator
G4S Custodial Services
04.2019 - 11.2021
- Participating in the Case Management Review Meetings to develop and review progress against plans
- Coordinating prisoner involvement in transitional programs
- Facilitating referrals and coordinating the delivery of the programs
- Support the delivery of the Corrections Victoria Reintegration Program Pathway at Port Phillip Prison
- Liaise with prisoners and prison staff regarding the outcome of risk assessments, and the delivery of transition and reintegration programs and services provided at the prison
- Liaise and consult with contracted providers delivering pre and post-release services, refer individual prisoners to Corrections Victoria Reintegration Pathway Programs and/or Services, according to eligibility requirements
- Contribute to and inform processes regarding location-specific needs in delivering reintegration services.
Correctional Officer
G4S Custodial Services
01.2017 - 04.2019
Operating Theatre Assistant
Health Service Executives
02.2014 - 01.2017
Warehouse Coordinator
Tanami Gold Mining/Evolution Mining
01.2012 - 02.2014
Trainee Professional Golfer
Australian Professional Golfers Association
01.2010 - 01.2012
Logistics Supplier
Australia Defence Force RAAF
01.2006 - 01.2010
Education
Certificate III in Correctional Practices -
High School Diploma -
01.2000
Skills
- Program Management
- Team Building and Leadership
- Mentoring & Training
- Decision-Making
- Organization
- Excellent Verbal & Written
- Relationship Development
- Performance Improvement
- Attention to Detail
References
References on request
Timeline
Administration Support Officer
Department of Defence JTA
12.2023 - Current
Initial Assessment & Planning Worker
The Salvation Army HPP
11.2021 - 12.2023
Assessment Transition Coordinator
G4S Custodial Services
04.2019 - 11.2021
Correctional Officer
G4S Custodial Services
01.2017 - 04.2019
Operating Theatre Assistant
Health Service Executives
02.2014 - 01.2017
Warehouse Coordinator
Tanami Gold Mining/Evolution Mining
01.2012 - 02.2014
Trainee Professional Golfer
Australian Professional Golfers Association
01.2010 - 01.2012
Logistics Supplier
Australia Defence Force RAAF
01.2006 - 01.2010