JENNIFER CANDRA
Little Bay,NSW
Summary
Medical Receptionist supporting specialists with surgical scheduling, patient coordination, billing, and reception duties. Works closely with nurses, midwives, and doctors to manage bookings, process payments, and maintain accurate records while delivering clear phone support and efficient front-desk service in fast-paced clinical environments.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Alana Healthcare
Sydney, NSW
03.2025 - Current
- Greeted and checked in patients, ensuring accurate updates of patient information in computer system.
- Scheduled and followed up on patient appointments, managed patient payments, and maintained organized patient files.
- Worked with Prince of Wales Private Hospital to schedule procedures on behalf of specialists.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with nurses, midwives, and obstetricians to support efficient antenatal care.
- Utilized Xestro software for scheduling and patient management tasks.
Medical Receptionist
Willis Medical Centre
Wellington, New Zealand
06.2024 - 11.2024
- Utilized MedTech software for efficient new patient enrollments.
- Audited daily payments for accurate reconciliation at close of business.
- Ensured strict patient confidentiality compliance at all times.
Medical Receptionist
Terrace Medical Centre
Wellington, New Zealand
02.2024 - 11.2024
- Use MedTech software to book appointments, invoice and process payments.
- Answer phones and triage calls for nursing staff.
- Process repeat prescriptions.
Medical Receptionist
Randwick Specialist Centre
Sydney
04.2023 - 12.2023
- Receive referrals and book appointments.
- Typing Dr's letters.
- Sending out Dr's letters and referrals using Genie software.
- Maintained strict standards to protect patient privacy.
- Manage high volume calls at Specialist Centre for 3 Rheumatologist and 2 Geriatricians.
- Trained 2 new employees in 2023.
- Filled in for the Practice Manager when on leave.
Medical Receptionist
Square One Physiotherapy
Balgowlah, NSW
04.2022 - 03.2023
- Provided training, guidance and mentoring to new employees.
- Coordinated patient scheduling, check-in, check-out, and payments for billing utilizing MEDICARE, HICAPS and private health insurance.
- Enhanced office productivity through achieving daily work goals while handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Assisted patients to complete necessary medical forms and documentation.
- Completed clerical duties and tasks for clinic administration.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Supported office staff and operational requirements with administrative tasks.
Substitute Teacher
Cosmos International School
Zushi
10.2018 - 07.2019
- Worked as a substitute teacher a multi-lingual, exclusive Japanese pre-school.
- Assumed teaching responsibilities regular classroom teacher when required, assisting in coordinating assignments, student needs and recordkeeping.
- Followed lesson plans as requested by primary teacher to continue student education and reinforce core concepts.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Issued, tutored and graded homework.
Education
Associate of Arts - Psychology
Georgia State University
Atlanta, Ga, USA01-2017
Certificate - Medical Reception
Willetton, Western AustraliaSkills
- Courteous and Professional
- Computer Proficiency
- Customer Service-Oriented
- Attention to Detail
- Payment Processing
- Positive Attitude and Energetic
- Billing and Invoicing
- Relationship Building
- Surgical scheduling
Timeline
Medical Receptionist
Alana Healthcare
03.2025 - Current
Medical Receptionist
Willis Medical Centre
06.2024 - 11.2024
Medical Receptionist
Terrace Medical Centre
02.2024 - 11.2024
Medical Receptionist
Randwick Specialist Centre
04.2023 - 12.2023
Medical Receptionist
Square One Physiotherapy
04.2022 - 03.2023
Substitute Teacher
Cosmos International School
10.2018 - 07.2019
Associate of Arts - Psychology
Georgia State University