Jennifer Clark
Senior Medical Customers Officer
Pimpama,QLD
Summary
Knowledgeable and dedicated senior customer service professional in the radiology industry with 20 years extensive experience in medical administration both in radiology and hospital environments. Solid team player with outgoing, positive demeanour and skilled in establishing rapport with patients and colleagues. Motivated to maintain customer satisfaction and possess the ability to work autonomously as a Senior Customer Service Officer. Specialise in quality, speed and process optimization associated with patient bookings, rescheduling and cancellations.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Officer
Qscan Radiology Clinics
2012.02 - Current
- Managed large volume of patients in the capacity of both Contact Center (over 60 calls a day) and Reception roles.
- Possess compassion and empathy.
- Exhibit high energy and professionalism when dealing with patients and colleagues.
- Participate in team meetings and training sessions.
- Complete opening and closing tasks to facilitate smooth team operations.
- Confidently complete tasks associated with client bookings, optimizing and rescheduling when required.
Education
Ann-Maree McLean - 0409 819 618
Qscan Radiology
Carla Robinson - 0417 020 124
Qscan Radiology
Skills
- Sound and strong reception and administration skills
- Manage and prioritise tasks within specified timeframes
- Flexible and adaptable
- Excellent public relation services
- Demonstrate high work ethics
- Demonstrate compassionate care towards patients
- Demonstrate excellent interpersonal skills
- Inbound and outbound call management
- Attending to written and verbal communications at senior level
- Possess diligence and attention to detail
- Payment Processing/Medicare
Timeline
Senior Customer Service Officer
Qscan Radiology Clinics
2012.02 - Current
Ann-Maree McLean - 0409 819 618
Qscan Radiology
Carla Robinson - 0417 020 124
Qscan Radiology
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