Jennifer Whittle
Forest Lake,QLD
Summary
Experienced Library Officer with a versatile background in communications and childcare, offering over 10 years of expertise in organizational, scheduling, and time management tasks. Known for analytical approach to work, driven by a passion for technological advancements and their impact on shaping the future. Well-versed in all aspects of library systems and management, including library operations, collection analysis, policy development, and intellectual freedom.
Overview
7
7
years of professional experience
Work History
Home Library Officer
Logan City Council Libraries
Logan West Library
01.2022 - Current
- Perform general circulation functions, such as issuing, returning, and reserving library materials for patrons
- Support and assist the community to access and use library services and resources
- Manage library outlets, supervise subordinate staff, including training new circulation assistants
- Provide timely and effective Home Library Services to members of the community
- Select and loan relevant library resources according to Home Library patron preference profile
- Regularly communicate with Home Library patrons to ensure preference profiles are current
- Co-ordinate and liaise with Home Library volunteers
- Conduct site inductions with new volunteers
- Regularly liaise and communicate with aged care facilities, providing Home Library delivery reminders and lists of items due for return.
- Streamlined library operations by implementing a new cataloging system for better resource management.
- Provided valuable research assistance to patrons, helping them access accurate information for various projects and inquiries.
- Spearheaded fundraising efforts through grant applications or local partnerships that secured essential funding for ongoing programs or improvements to infrastructure or facilities.
- Supervised staff members and volunteers, fostering a positive work environment that encouraged professional growth
Digital Services Librarian
Logan City Council Libraries
Logan West Library
01.2024 - 04.2024
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Researched, planned, and set up attractive and informative library exhibits.
- Promoted library services and resources through public relations initiatives and community outreach.
Circulation Assistant
Logan City Council Libraries
Various Branches
01.2018 - 01.2022
- Provide assistance, as directed, to the library’s clientele in the effective use of the library including its facilities, services, and equipment
- Undertake routine library duties and circulation tasks
- Action relevant tasks resulting from circulation reports, membership records, reservation processes and item repair
- Assist with programs, activities, promotion, and outreach as directed
- Provide exceptional customer service in a changing environment
- Contribute to workplace effectiveness by participating in team and individual activities such as planning, development and performance evaluation
- Assist with the selection of resources for Home Library Services patrons, including loaning and bagging of items ready for delivery
- Delivery of Tech Help sessions to patrons.
Education
Bachelor of Information Studies - Librarianship Specialisation
Charles Sturt University
Wagga Wagga, NSWHigh School Diploma -
St Rita's College
Brisbane QLDCertificate II - Child Care And Education
TAFE Queensland
Bowen, QLDSkills
Reference Services
Digital Resources Management
Archival skills
Website Maintenance
Database Searching
Acquisitions Management
Electronic Resources
Cataloging Expertise
Library Programming
Collection development
Time Management
Continued career history
- 2018, Queensland State Archives digital experience team volunteer.
- 2014-2018, Grand Avenue State School volunteer library and banking assistant.
- 2008-2014, Domestic and parent duties.
- 2001-2007, Australian Defence Force – Army Operator Specialist – Communications Systems.
- 1996-2000, Ascot Hendra Child Care Centre Childcare Assistant.
References
- Pamela Martin, Current Supervisor, LCC Libraries, 000, pamelamartin@logan.qld.gov.au
- Roma Kumar, Current Supervisor, LCC Libraries, 0000, romakumarr@logan.qld.gov.au
Timeline
Digital Services Librarian
Logan City Council Libraries
01.2024 - 04.2024
Home Library Officer
Logan City Council Libraries
01.2022 - Current
Circulation Assistant
Logan City Council Libraries
01.2018 - 01.2022
Bachelor of Information Studies - Librarianship Specialisation
Charles Sturt University
High School Diploma -
St Rita's College
Certificate II - Child Care And Education
TAFE Queensland