Jenny Castaneto
The Diggers
Central Coast,NSW
7
years of professional experience
Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Work History
Food and Beverage Attendant
1 Month- Delivered attentive food and beverage service across dining areas, ensuring smooth guest experiences and prompt order handling.
- Coordinated food and beverage setup for functions, supporting efficient service flow and timely guest delivery.
- Operated POS systems accurately, processed payments, and resolved transaction issues with minimal disruption.
- Maintained clean service areas, tables, and beverage stations in line with food safety and hygiene standards.
Supervisor in Training
1 Year 1 Month- Trained new team members on procedures, expectations, and site safety standards.
- Supervised daily workflows, maintaining safe, consistent operations across active work areas.
- Coordinated shift handoffs, ensuring smooth communication and task completion.
- Monitored equipment and work conditions, reporting issues before delays occurred.
Barista/Cashier
1 Year 1 Month- Greeted customers warmly, took orders efficiently, and resolved routine service issues professionally.
- Prepared espresso beverages, brewed coffee, and maintained consistent drink quality during busy service periods.
- Processed cash, card, and mobile payments accurately while balancing register counts and receipts.
- Restocked milk, syrups, pastries, and supplies to support continuous front-counter operations.
Restaurant Staff (Barista)
6 Years 3 Months- Responsible for maintaining standard and quality of beverage products
- Responsible for making Shakey’s Products such as coffee, shakes and desserts
- Maintains cleanliness and organizes bar area
- Responsible for making Shakey’s Products such as Pizza, Chicken and Mojos
- Organized stocks and the stockroom.
- Contributed to front-of-house and back-of-house operations by assisting various team members.
- Shakey’s Binalonan Branch
Restaurant Staff (Cashier)
6 Years 3 Months- Processing bills of guest either cash or card payment
- Helping the management in documentation and reports
- Tracked timekeeping for all staff.
- Processing bills of guests either cash or card payment
- Process discounts and promos for guests
- Responsible for the timekeeping of all staff
- Managed operations at Shakey’s Binalonan Branch
Restaurant Staff (Food Server/Food Runner)
6 Years 3 Months- Opening greetings for the guest
- Took customer orders accurately
- Delivered food to guests following standard procedures for quality service
- Billing out for the guest
- Closing greeting to the guest and make sure to repeat business
- Handled customer complaints and alerted the Manager-in-Charge.
- Assisted in expediting service during high volume periods to maintain efficiency
- Worked at Shakey’s Binalonan Branch
Guest Relation Staff / Del-co
6 Years 3 Months- Lead the guest to their seats
- Taking table reservations and advance orders for the guest
- Responsible for table visit asking guest for their experience
- Monitored dining service to ensure guest satisfaction
- Managed delivery orders to ensure customer satisfaction
- Handled phone calls for delivery inquiries and orders
- Responsible for Shakey’s Delivery System
- Ensured delivery orders met quality standards and completeness
- Assisted operations at Shakey's Binalonan branch
Education
NC II - Bread and Pastry
TESDA
Senior High School - Information and Communication Technology
Junior High School
Primary
Skills
Food safety
Food preparation
Dining room organization
Pressure adaptability
Customer service
Food preparation
Reliability
Customer service
Timeline
Food and Beverage Attendant
The Diggers
09.2026 - CurrentRead More
Supervisor in Training
The Diggers
09.2025 - CurrentRead More
Barista/Cashier
The Diggers
09.2025 - CurrentRead More
Restaurant Staff (Barista)
Excellent People’s Multi-Purpose Cooperative (Shakey’s Philippines)
05.2019 - 08.2025Read More
Restaurant Staff (Cashier)
Excellent People’s Multi-Purpose Cooperative (Shakey’s Philippines)
05.2019 - 08.2025Read More
Restaurant Staff (Food Server/Food Runner)
Excellent People’s Multi-Purpose Cooperative (Shakey’s Philippines)
05.2019 - 08.2025Read More
Guest Relation Staff / Del-co
Excellent People’s Multi-Purpose Cooperative (Shakey’s Philippines)
05.2019 - 08.2025Read More
South Central School Binalonan
Primary
Read More
Juan G Macaraeg National High School
Junior High School
Read More
Math Excellence Academy of Binalonan
Senior High School from Information and Communication Technology
Read More
IAB Training Center Inc.
NC II from Bread and Pastry
Read More
TRAININGS AND SEMINARS ATTENDED
- Title: Restaurant Train the Trainee Workshop (RTTW)
- Training Center: Shakey’s Urdaneta, Pangasinan
- Duration: June 5, 2023